Administration Support Officer

Wellways Australia Limited; Mackay Regional; On-site; AUD 56,000 - 60,000; Part time

Benefits offered by this job

Leave loading

Salary packaging

Meal and Entertainment allowance

Paid parental leave

Employee Assistance Program

Job summary

Wellways Australia Limited is seeking a reliable part-time Admin Support Officer in Mackay, coordinating housing maintenance, documentation and admin tasks. You will work under the Program Manager to support regional plans and ensure properties meet licensing requirements.

Key duties include liaising with agents and service providers, processing invoices, and maintaining records. The role offers flexible hours Monday–Friday with an hourly rate of $40.49–$43.42 plus benefits.

Qualifications

• Experience in administration and data entry support.
• Proficient IT skills and ability to manage documentation.
• Current valid Driver's Licence and readiness to travel as needed.
• Satisfactory police check and Working with Children checks as required.

Responsibilities

• Coordinate maintenance and inspections of Wellways housing.
• Liaise with real estate agents, trades and service providers.
• Process invoices and property-related expenses.
• Maintain filing, meeting minutes and other admin tasks.
• Support program managers and team to ensure smooth operations.

Skills

Administration

Data entry

IT skills

Driver's license

Travel flexibility

Education

Relevant qualifications or commensurate experience in administration

NDIS Worker Orientation Module Certificate

Hope and Healing Certificate

Working with Children Check

National Police Check

Right to Work within Australia

Job description

At Wellways, we celebrate diversity and are committed to creating an inclusive workplace where everyone feels valued, respected and empowered to contribute. We warmly welcome applications from Aboriginal and Torres Strait Islander peoples, people with lived experience of mental health challenges or disability, people from multicultural backgrounds, and people who identify as LGBTIQA+. We recognise that diverse experiences and perspectives strengthen our workforce and the communities we support. Bring your admin superpowers to a role that makes a difference! Part Time (20 hours p/w) opportunity based in Mackay QLD $40.49 - $43.42 per hour (SCHADS 3) + Leave Loading + Salary Packaging

Wellways is seeking a reliable, motivated and compassionate individual to join our team in a flexible part-time role. This position offers a great work-life balance, with hours worked between Monday and Friday and the flexibility to accommodate the needs of the successful applicant.

About this Program

Wellways offers case management and personal and valued out of home care and support services to young people within Child Safety guidelines by providing safe and homely accommodation. The Out of Home Care program offers our young people in care the opportunity to obtain skills for life, independence and become engaged members of the community whilst in a supportive environment. We achieve these goals together by supporting and working with our youth, their families, and the community to help them imagine and achieve better lives.

About the opportunity

As Out of Home Care program Administration Support Officer, You'll be responsible for managing the houses rented by Wellways, ensuring that all property matters are attended to while ensuring that all properties meet legislative and licensing requirements. Under the support and direction of the Program Manager, you will work with the team and other key stakeholders to provide administrative support in the ongoing development and effective implementation of the regional and program plans.

Key Responsibilities

• Coordinate property maintenance and repairs.
• Liaise with real estate agents, trades and service providers.
• Complete regular property inspections and compliance checks.
• Manage property damage claims and maintenance records.
• Provide administrative support, including meeting minutes and filing.
• Coordinate fleet vehicle servicing and office resources.
• Process invoices, receipts and other property-related expenses.
• Work closely with Team Leaders and the Program Manager to ensure properties and operations run smoothly.

You will also need:

• Relevant qualifications or commensurate experience in working in an administration/data entry support role
• Experience and knowledge in providing administrative and support services
• Appropriate IT skills
• Current valid Driver's License and the ability to undertake some travel
• Satisfactory National Police Records Check
• Current Working with Children Check and NDIS Worker Screening check
• Child Safety and Personal History Screening Check - Wellways to supply
• Right to Work within Australia
• NDIS Worker Orientation Module Certificate - free online course
• Hope and Healing Certificate - Wellways to supply course

About Us

Wellways connects people, strengthens families, and transforms communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing. A leading for purpose mental health and disability support organisation operating nationally, our services span mental health, disability and community care and reach more than 7000 people each year! Working with a diverse range of people, Wellways creates an inclusive community where everyone can imagine and achieve their hopes and potential.

What we offer

• A purpose driven culture where people can thrive, everyone is respected, and differences are valued
• An equitable, diverse, and socially inclusive work environment
• Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
• Meal and Entertainment allowance via salary packaging up to $2,650 per annum
• Receive 17.5% leave loading every time you take annual leave
• Paid parental leave after 12 months of ongoing employment
• Access for you and your family to our Employee Assistance Program

For further information about the role, we encourage you to contact Brittany Black via email at [e-mail]

Wellways is committed to the safeguarding of children and vulnerable people.

Successful applicants must undergo a comprehensive screening process prior to their commencement.

Reconciliation | Wellways Job Description Summary

Are you an Admin Superstar? Bring your organisational skills, attention to detail and can do attitude to a role where your support makes a real difference!

Culture

We're passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.

Applications Close 01/11/2026

Wellways is a leading not-for-profit mental health and disability support organisation operating in Queensland, New South Wales, the Australian Capital Territory, Victoria and Tasmania.

Our services span mental health, disability and community care and reach more than 7000 people each year.

Our 2000 staff work to create an inclusive community where everyone can imagine and achieve their hopes and potential.

We connect people, strengthen families and transform communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing.

Our Practice Principles guide how we work and interact with participants and partners, with our colleagues and within our communities.

To see our Practice Principles poster visit https://media.wellways.org/inline-files/ww383_Practice_Principles.pdf

Wellways Australia Limited is committed to the safeguarding of children and vulnerable people.

All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment