Program Change Lead

Transport for NSW; Burwood; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid work arrangements

Job summary

Transport for NSW is seeking a change management professional to lead people-side change for a large-scale transformation. You will develop strategies, align with leadership, and ensure readiness, adoption and benefits realization across the program.

The role involves working with Suburban Services and Intercity Services leadership, external stakeholders and unions, with hybrid working arrangements and a 10-month fixed-term contract in Burwood.

Qualifications

• Experience delivering enterprise change management strategies in complex, regulated environments.
• Proven ability to lead change across people, process and technology.
• Strong stakeholder engagement, influencing and negotiation skills.

Responsibilities

• Develop and deliver the program's change management strategy.
• Ensure organisation readiness, adoption and benefits realization.
• Collaborate with program leads to integrate change activities into delivery plans.
• Identify and manage risks, issues and barriers to adoption.
• Build relationships with senior stakeholders and navigate competing priorities.

Skills

Change management

Stakeholder engagement

Communications

Learning and training

Risk management

Education

Tertiary qualification in change management

Tools

Prosci or similar frameworks

Job description

Salary range:An attractive remuneration package

You're seeking an exciting opportunity to co-create solutions and develop systems that help keep NSW moving.

Your innovative mindset is key to creating solutions to complex problems. Our systems drive our organisational success and underpin every journey our customers take. This is your opportunity to be part of an expert team who build and refine seamless technology experiences.

In this role, you'll:

Work closely with the Suburban Services and Intercity Services leadership teams, subject matter experts, external stakeholders and unions to lead the people side of change for a large-scale, business-critical transformation program.

Reporting to the Senior Manager, Operational Change, you will develop and deliver the program's change management strategy, ensuring the organisation is prepared, supported and ready to adopt new ways of working. Working as part of a collaborative change team, you will partner with program and project leads to integrate change management activities into delivery plans and drive successful business outcomes.

You will provide strategic direction across stakeholder engagement, communications, learning, business readiness and adoption activities, while identifying and managing risks, issues and barriers that may impact successful implementation. Your focus will be on supporting the business through change, accelerating adoption and ensuring benefits are realised.

Working within a complex operational and highly industrial environment, you will build strong relationships, influence senior stakeholders and navigate competing priorities to achieve effective and sustainable change outcomes.

Your resilience, adaptability and strategic mindset will enable you to balance the needs of diverse stakeholder groups while maintaining a strong focus on organisational readiness, adoption and business value.

This is a fixed-term opportunity for up to 10 months with hybrid working arrangements, based three days per week in Burwood.

For more information on this position and business unit, view the role description and information pack.

About you

You are an authentic, collaborative and customer-focused change management professional with a proven track record delivering large-scale transformational programs within complex, operationally critical and highly regulated environments.

You have demonstrated experience developing and implementing enterprise change management strategies and have successfully led change across people, process and technology.

Your strong stakeholder engagement, influencing and negotiation skills enable you to build trusted relationships and you are skilled at navigating complex stakeholder environments and bringing diverse groups together to achieve shared outcomes.

You are tertiary qualified and bring substantial experience applying recognised change management methodologies such as Prosci or similar frameworks within large organisational environments.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.

Our trains and network are evolving to meet the needs of our customers now and well into the future. We're continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.

Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work optionsmay be available. Learn more viaFlexible work options and policy

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.