Project Change Analyst

Transport for NSW; Sydney; Hybrid; AUD 100,000 - 140,000; Full time

Job summary

Transport for NSW is seeking a skilled Change Practitioner to support major transformation programs across Finance, Technology and Commercial. You will identify change impacts, engage stakeholders, and develop practical strategies to embed change in business operations.

You will work with project teams and leaders to design communications, training, and readiness activities, ensuring smooth adoption and benefit realization across the organisation.

Qualifications

• Experience supporting change management activities across multi‑disciplinary projects.
• Ability to identify, analyse and report on change impacts and readiness.
• Strong communication and engagement with diverse stakeholders across levels.

Responsibilities

• Support change initiatives across Finance, Technology and Commercial programs.
• Lead stakeholder engagement, communications, and training to enable adoption.
• Analyse current-state, impacts, and readiness to inform change strategies and plans.
• Develop and maintain change documentation, risk registers, and lessons learned.
• Collaborate with project teams to embed change into business operations and benefits delivery.

Skills

Change management

Stakeholder engagement

Impact assessments

Analytical skills

Effective communication

Prioritisation

Continuous improvement

Project delivery knowledge

Education

Qualification in Change Management

Job description

Are you ready to make meaningful impact, and make a difference for millions of customers every day connecting NSW?

This is your opportunity to broaden your experience and perspectives, working within an interconnected ecosystem of delivery professionals.

In this role, you'll:

Support the delivery of change initiatives across significant transformation programs and projects within Finance, Technology and Commercial (FTC). You will contribute to business readiness and adoption by identifying and managing impacts across people, processes, systems and customer outcomes, ensuring change is successfully embedded into business operations.

You will work closely with project teams, business leaders and change professionals to understand change impacts, gather insights and support the development and implementation of practical change strategies that minimise disruption and enable successful adoption

You will support current-state and impact analysis activities, helping identify change implications across project domains and informing fit-for-purpose change approaches and plans.

You will contribute to the planning and delivery of change activities, including stakeholder engagement, communications, training and readiness initiatives, helping teams navigate change with confidence and clarity.

A key aspect of the role is building strong relationships and supporting engagement across diverse stakeholder groups. You will participate in workshops, engagement sessions and capability development activities that strengthen stakeholder understanding and readiness for change.

Operating within Transport's Enterprise Change Management Service Model, you will contribute to change analysis, reporting and continuous improvement activities. You will monitor and report on readiness indicators, stakeholder engagement, communications and training metrics, providing insights that support project decision-making and continuous improvement.

You will maintain accurate documentation and records of change activities, risks and outcomes, ensuring transparency and traceability across initiatives. You will also collaborate with change practitioners and project teams to share insights, contribute lessons learned and support the ongoing maturity of change management practices across Transport.

For more information on this position and business unit, view the role description and information pack.

About you

You are a change practitioner with experience supporting project, technology or business improvement initiatives. You enjoy working with people, analysing information and helping organisations successfully adopt change.

You’llbring:

• Demonstrated experience supporting change management activities across technical and non-technical projects within complex environments.
• Strong stakeholder engagement and relationship-building skills, with the ability to work effectively across a broad range of stakeholder groups.
• Experience contributing to impact assessments, stakeholder engagement, communication, training or business readiness activities.
• Strong analytical skills with the ability to gather, interpret and report information to support change outcomes and project decision-making.
• Excellent communication skills, including the ability to explain complex information clearly and tailor messages for different audiences.
• The ability to manage competing priorities, work collaboratively and adapt to changing project environments.
• A proactive mindset with a commitment to learning, continuous improvement and building capability in change management practices.
• Qualification in Change Management (Prosci® preferred) or a related discipline, and/or equivalent demonstrated experience supporting change initiatives within complex environments.
• Qualifications or experience in project delivery, business analysis, organisational change, communications or related disciplines.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work optionsmay be available. Learn more viaFlexible work options and policy

For more information about this role, please contact ***********@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Job Segment: Change Management, Business Analyst, Web Design, Developer, Management, Technology, Creative