Manager Project Change

NSW Public Service Commission; Sydney; Hybrid; AUD 163,000 - 183,000; Full time

Job summary

Transport for NSW is seeking a senior change management professional to lead enterprise-scale people change initiatives. You will provide strategic leadership and expert advice across multiple streams, aligning change with enterprise priorities and customer outcomes.

This permanent, full-time role requires people development, coaching, risk management, and data-informed decisions, with a three-day-on-site requirement at Macquarie Park and flexibility to other project locations.

Qualifications

• Proven ability to lead enterprise-scale transformational initiatives within complex organisations.
• Experience developing people, setting expectations, providing feedback and improving performance.
• Strong stakeholder relationships and ability to influence on complex matters.

Responsibilities

• Provide strategic leadership and expert advice to deliver people change management across multi-stream initiatives.
• Enable successful change adoption by identifying impacts across people, processes, systems and customer outcomes.
• Connect change and communications to enterprise priorities and customer outcomes.
• Lead and develop teams, coaching and uplifting capability with measurable performance improvements.
• Contribute to continuous improvement through structured reporting, risk management, and data-informed decisions.

Skills

Change management

Leadership

Stakeholder engagement

Cross-functional collaboration

Communication

Job description

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Organisation/Entity: Transport For NSW

Job category: Projects

Job location:

Macquarie Park, NSW, AU, 2113

Job reference number: 107700

Employment type: Permanent Full-Time

Salary range: $163145.0-$182721.0

You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact.You’re highly experienced but this role will surprise you. Get ready to lead, direct and procure to deliver a range of key work packages that affect millions of people.In this role, you'll:

• Provide strategic leadership and expert advice to deliver effective people change management across complex, multi-stream initiatives. You will enable successful change adoption by identifying and managing impacts across people, processes, systems, and customer outcomes, ensuring change is smoothly embedded into business operations.
• You will think beyond individual projects, connecting change and communications to enterprise priorities and customer outcomes. You will anticipate downstream impacts, risks, and dependencies across programs of work, drawing on your experience delivering change at scale, not just within isolated or single-stream projects.
• You will translate strategy into clear, compelling people change narratives and communication direction, grounded in a strong understanding of people change management methodologies (such as Prosci®) and adaptable delivery approaches.
• A key part of your role will be leading and developing people. You will coach, guide and uplift capability within teams, providing clear expectations, constructive feedback and supportive leadership that results in measurable improvements in performance, confidence, and delivery outcomes.
• You will contribute to continuous improvement through structured reporting, proactive risk management, and data-informed decision-making.
• This role requires a minimum of 3 days per week in the office based at Macquarie Park and other Transport offices (such as Elizabeth Street, Paramatta Square, Burwood etc.) with flexibility to attend other project locations. This is a people and project change role, focused on stakeholder impact, readiness, adoption and embedding change. It is distinct from ITSM or ITIL change management, which relates to technical change control, release governance and service management processes.

You are an experienced change management professional who can clearly articulate the types of transformation initiatives you have delivered and the role you personally played in achieving outcomes. You bring:

• Demonstrated experience leading and delivering enterprise-scale transformational within complex organisations, with a proven ability to drive measurable business outcomes with clear examples of your impact.
• Deep experience leading and developing people (not just working alongside them) with clear stories of how you built capability, set expectations, provided feedback, and improved performance.
• Strong ability to work collaboratively across cross-functional environments whilst managing competing priorities in fast-paced settings.
• Proven ability to build and maintain effective stakeholder relationships, including influencing on complex and sensitive matters.
• Solid understanding of people change management methodologies (e.g., ADKAR (Prosci®), Kotter etc.) and adaptable delivery approaches.
• Ability to connect people change initiatives to broader enterprise strategy and customer outcomes.
• Formal change management qualification (Prosci® preferred) or related tertiary qualifications in a relevant discipline and /or equivalent demonstrated experience delivering change at scale.
• Industry-recognised relevant professional certification in Change Management, such as Prosci® Change Management Certification, APMG Change Management Practitioner, or Certified Change Management Professional (CCMP); Project Management Professional (PMP), PRINCE2® Practitioner, P3M3, or equivalent qualifications in project, program, portfolio or change management.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers .

For more information about this role, please contact [e-mail].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Transport acknowledges the Aboriginal people of the country on which we work, their traditions, culture and a shared history and identity. We also pay our respects to Elders past and present and recognise the continued connection to country.