Project Change Specialist

Transport for NSW; Sydney; Hybrid; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Flexible work options

Support for Aboriginal people and PWD

Job summary

Transport for NSW is seeking an experienced change management professional to lead planning, delivery and evaluation of change initiatives across major transformation programs. You will drive readiness, adoption and stakeholder engagement while collaborating with project teams and business leaders to embed sustainable change.

You will mentor a team of Change Analysts and Coordinators, apply recognised methodologies, and contribute to change capability development within the Enterprise Change

Qualifications

• Experience delivering change management on technical and non-technical projects within complex environments.
• Strong stakeholder engagement and relationship management across diverse groups.
• Ability to translate complex change concepts into clear, actionable plans and messages.
• Proven leadership of a team of Change Analysts and Change Coordinators.
• Knowledge of recognised change frameworks and practical application in projects.

Responsibilities

• Lead planning, delivery and evaluation of change initiatives across large transformation programs.
• Drive business readiness and adoption, managing impacts across people, processes and systems.
• Engage stakeholders, run workshops and provide trusted change management guidance.
• Monitor progress, risks and outcomes; continuously improve change activities and project results.

Skills

Change management

Stakeholder engagement

Facilitation

Communication

Team leadership

Education

Bachelor-like qualification in Change/PM

PRINCE2 / PMP or similar

Prosci Change Management certification

Tools

MS Project

Prosci

Job description

You want to play a part in making NSW a better place to work, live and travel.

This is your opportunity to broaden your experience and perspectives, step out of the confines of a standard project role and expand your scope to work with an interconnected ecosystem of industry professionals.

In this role, you’ll:

Lead the planning, delivery and evaluation of change initiatives that support significant transformation programs and projects across the Finance, Technology and Commercial (FTC) division. You will drive business readiness and adoption by identifying and managing impacts across people, processes, systems and customer outcomes, ensuring change is successfully embedded into business operations.

You will work closely with project teams, business leaders and subject matter experts to understand change impacts, identify risks and implement practical change strategies that support successful transitions while minimising operational disruption.

You will translate change approaches into clear and actionable plans, delivering stakeholder engagement, readiness, communication and adoption activities that build commitment and confidence throughout the change journey.

A key aspect of the role is influencing outcomes through collaboration. You will build strong relationships across diverse stakeholder groups, facilitate workshops and engagement forums, and provide trusted advice on change management methodologies, frameworks and tools.

Operating within Transport's Enterprise Change Management Service Model, you will contribute to the ongoing maturity of change capability by sharing lessons learned, identifying improvement opportunities and supporting capability uplift through the Enterprise Change Centre of Excellence and Change Resource Hub.

You will monitor and report on change progress, risks and outcomes, using feedback and insights to continuously improve the effectiveness of change activities and project outcomes.

For more information on this position and business unit, view the role description and information pack.

About you

You are an experienced change professional who can clearly articulate the project, technology or business transformation initiatives you have supported and the impact your work helped achieve. You understand how to move beyond planning activities to drive meaningful stakeholder engagement, business readiness and sustainable adoption outcomes. You will also be willing to lead a team ofchange practitioners, willing to work coach and mentor peers.

You’llbring:

Demonstrated experience delivering change management activities across technical and non-technical projects within complex organisational environments.

Strong stakeholder engagement and relationship management skills, with the ability to influence and build credibility across a broad range of stakeholders, including on complex and sensitive matters.

Experience assessing change impacts and developing practical strategies that support readiness, engagement and adoption.

Strong facilitation and communication skills, including the ability to translate complex information into clear and meaningful messages for different audiences.

The ability to work collaboratively across cross-functional environments while managing competing priorities and delivering outcomes in fast-paced project settings.

The ability to lead a team comprising of Project Change Analysts and Project Change Coordinators.

Sound knowledge of recognised change management methodologies, frameworks and tools and their practical application within project and transformation environments.

A continuous improvement mindset and a willingness to share knowledge and contribute to organisational change capability.

Qualification in Change Management (Prosci® preferred), related discipline, and/or equivalent demonstrated experience delivering change initiatives within complexenvironments.

Project delivery or project management qualifications such as PRINCE2®, PMP or similar.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work optionsmay be available. Learn more viaFlexible work options and policy

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.