Change Manager

State Government of Victoria, Australia; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work arrangements

Professional development programs

Wellbeing focus

Diversity & Inclusion initiatives

Job summary

The State Government of Victoria invites applications for a senior Change Manager to lead change activities within the Future Systems program in Melbourne. You will shape and deliver the change strategy, drive readiness, engagement, training and adoption across the organisation, transitioning from legacy to an integrated Salesforce platform.

You will work with the Business Integration Lead, program leadership and stakeholders to embed new ways of working and ensure successful transition to

Qualifications

• Senior-level experience delivering organisational change in large technology or business transformation programs.
• Strong stakeholder engagement, communication and business readiness capabilities.
• Experience developing training, support materials and change champion networks.
• Ability to identify and manage resistance using readiness and sentiment data.
• Strategic, people-centred and outcomes-focused approach.
• Change management certification such as Prosci or APMG is desirable.

Responsibilities

• Lead the change management strategy and plan for the Future Systems program.
• Oversee impact assessment, readiness, training and embedding activities across releases.
• Establish and lead a network of change champions.
• Direct design and delivery of training, job aids and support materials.
• Lead adoption-focused communications aligned to the program roadmap.
• Provide expert advice to the Program Sponsor and senior leaders on readiness and adoption risk.
• Contribute to governance as a standing member of the Future Systems Program Working Group.
• Partner with the Business Integration Lead to deliver a cohesive business experience.
• Build relationships across business and technical teams to support implementation.

Skills

Stakeholder engagement

Change management

Communication

Training & enablement

Governance & reporting

Adoption leadership

Education

Bachelor's degree in organisational change or related

Job description

Location: Melbourne - CBD and Inner Metro suburbs

Reference: 12696

About the Role

Reporting to theChief Informationand Technology Officer(CITO),the Change Managerwill provide senior change leadership for ST Vic’s Future Systems program.

This roleis responsible forshaping and delivery the change strategy that supports the transition from legacy systems to a single, integrated Salesforce platform. You will lead business readiness, stakeholder engagement, communications,trainingand adoption activities to help ensure new ways of working are successfully embedded across the organisation.

Working closely with the Business Integration Lead, program leadership, projectteamsand business stakeholders, you will play a key role in building organisational ownership of change and supporting a smooth transition into business-as-usual operations. The responsibilities of theChangeManagerwill include, but are not limited to:

• Leading the change management strategy andplan for the FutureSystems program

• Overseeing impact assessment, readiness,trainingand embedding activities across each release

• Establishing and leading a network of change champions across the organisation

• Directing the design and delivery of training, jobaidsand support materials

• Leading adoption-focused communications aligned to the program roadmap

• Providingexpert advice to the Program Sponsor, senior leaders and delivery teams on readiness,sentimentand adoption risk

• Contributing to program governance as a standing member of the Future Systems Program Working Group

• Partnering closely with the Business IntegrationLeadto deliver a cohesive business experience of the program

• Building strong relationships across business and technical teams to support successful implementation

About You

You are a senior change leader with proven experience delivering organisationalchange in complex transformation environments. You are comfortable working at pace, influencing senior stakeholders and translating strategy into practical actions that support adoption and long-term change.

You will bring:

• Significant experienceleading change management within a large technology or business transformation program

• Strong capability in stakeholder engagement,communicationand business readiness

• Experience developing training, supportmaterialsand change champion networks

• The ability toidentifyand manage resistance, using readiness and sentiment data to guide decisions

• Strong influencing,collaborationand negotiation skills

• Experience contributing to governance, reporting and transition to business-as-usual

• A strategic, people-centredand outcomes-focused approach

Qualifications

• Tertiary qualification inorganisational change, business, humanresourcesor a related discipline is desirable.

• Change management certification such asProscior APMG Change Management is highly desirable

• Equivalentsenior-level experience will also be considered

Further Information

For further information or a confidential discussion, please email [e-mail]

It is an inherent requirement of this position that the employee is ready, willing, and able to perform work outside their ordinary place of residence, including at ST Vic workplaces.

What we offer you?

• ST Vic is committed to building a culture of flexible work arrangements, providing professional development programs and supporting ways of working that help employees balance work and life.

We welcome applicants from a diverse range of backgrounds, including veterans, people who identify as Aboriginal and Torres Strait Islander, have a disability, are from varied cultural backgrounds and those who identify as LGBTIQ+.

A Workplace committed to safety and wellbeing

• ST Vic is committed to providing a safe and healthy workplace for all its people, including contractors and visitors.
• We have a strong focus on initiating wellness events for our people to foster a sense of enjoyment and positive mental health.
• In some instances, ST Vic also offers flexible working arrangements.

Diversityand Inclusion

ST Vic’s broad diversity program enables us to attract, recruit,retainand develop a diverse workforce to foster greater innovation, greater customer connection and increased wellbeing and satisfaction.

Learning and Development

• We want you to grow, develop and learn with us!
• ST Vic provides you with access to a range of internal and external learning and development opportunities to support your performance in your role and further your career aspirations.