Production Support Officer

Voestalpine Group; Mackay Regional; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

EAP program

Free flu vaccines

Skin checks and wellbeing initiatives

Fitness Passport access

Corporate banking benefits

Career development opportunities

Job summary

voestalpine Railway Systems Australia Pty Ltd is seeking a proactive Production Support Officer for our Mackay Production team. This role provides administrative, coordination, and documentation support across Production and Quality to ensure smooth workshop operations.

Key responsibilities include managing production documentation, supporting work orders, and maintaining records in the ERP system, while contributing to continuous improvement and safety initiatives.

Qualifications

• Experience in administration, operations support or production support within a manufacturing environment.
• Ability to manage competing priorities and deadlines in a fast-paced setting.
• Strong attention to detail and accuracy and good communication with stakeholders.

Responsibilities

• Coordinate and manage production-related documentation and workflow across the workshop.
• Print, collate, distribute, and monitor production drawings and supporting documents.
• Liaise with Production, Engineering, Supply Chain, Stores and Quality teams on job priorities and workflow requirements.
• Monitor progress of work orders through the workshop and ensure documentation is completed accurately.
• Conduct final checks of completed production documentation for compliance with requirements.
• Provide administrative support to Production Management including timesheets, labour records, and filing.
• Assist with maintenance and updating of production data, Master BOMs, and ERP records.
• Maintain quality documentation and in-process inspection records.
• Support HSEEQ activities including inspections, audits, record management and continuous improvement initiatives.
• Promote and maintain safe work practices in line with company policies and procedures.

Skills

Organisational skills

Attention to detail

Communication

Problem solving

Tools

Microsoft Excel

Outlook

ERP system

Microsoft Word

Job description

We are seeking a proactive and detail-oriented Production Support Officer to join our Mackay Production team.

Reporting to the Production Manager, this role is responsible for providing administrative, coordination, and documentation support across Production and Quality functions to ensure the smooth operation of our workshop activities.

This position plays a key role in supporting production workflow, maintaining accurate production and quality records, coordinating documentation, assisting with work order management, and contributing to continuous improvement initiatives across the site.

If you enjoy working in a fast-paced manufacturing environment, have strong organisational skills, and take pride in accuracy and attention to detail, we'd love to hear from you.

About the Role

We are seeking a proactive and detail-oriented Production Support Officer to join our Mackay Production team.

Reporting to the Production Manager, this role is responsible for providing administrative, coordination, and documentation support across Production and Quality functions to ensure the smooth operation of our workshop activities.

This position plays a key role in supporting production workflow, maintaining accurate production and quality records, coordinating documentation, assisting with work order management, and contributing to continuous improvement initiatives across the site.

If you enjoy working in a fast-paced manufacturing environment, have strong organisational skills, and take pride in accuracy and attention to detail, we'd love to hear from you.

Key Responsibilities

• Coordinate and manage production-related documentation and workflow throughout the workshop.
• Print, collate, distribute, and monitor production drawings, and supporting documentation.
• Liaise with Production, Engineering, Supply Chain, Stores, and Quality teams regarding job priorities and workflow requirements.
• Monitor the progression of work orders through the workshop and ensure documentation is completed accurately.
• Conduct final checks of completed production documentation to ensure compliance with company requirements.
• Provide administrative support to Production Management, including timesheets, labour records, leave administration, and filing.
• Assist with the maintenance and updating of production data, Master BOMs, and operational records within the ERP system.
• Maintain quality documentation and in-process inspection records.
• Support HSEEQ activities, including inspections, audits, record management, and continuous improvement initiatives.
• Promote and maintain safe work practices in line with company policies and procedures.

About You

• Previous experience in an administration, operations support, production support, quality administration, or similar role.
• Experience working within a manufacturing, engineering, mining services, or operational environment. (desirable)
• Strong organisational skills with the ability to manage competing priorities and deadlines.
• Exceptional attention to detail and accuracy.
• Strong communication and stakeholder engagement skills.
• Intermediate Microsoft Office skills, particularly Excel, Word, and Outlook.
• The ability to work autonomously while contributing positively to a team environment.
• A proactive approach to problem-solving and process improvement.
• A commitment to workplace safety and quality standards.

What We Offer

• Be part of a globally recognised organisation with over 35 years of experience in the Australian rail industry.
• Supportive and inclusive team environment with a strong focus on safety and wellbeing.
• Comprehensive onboarding, training, and ongoing development opportunities.
• Access to Employee Assistance Program (EAP), free flu vaccinations, skin checks, and wellbeing initiatives.
• Access to Fitness Passport and corporate banking benefits.
• Opportunities for career development and growth within a global organisation.

About Us

voestalpine Railway Systems Australia Pty Ltd is a leading provider of innovative railway solutions and has been operating in Australia for over 36 years. As part of the global voestalpine Group, we are committed to safety, quality, innovation, and sustainability in everything we do.

As our business continues to grow, we are committed to developing our people and providing opportunities to build rewarding long-term careers.

We are proud to foster a safe, inclusive, and respectful workplace where everyone can thrive.