Administration and Customer Service Officer

Stenhouse Lifting & Safety Solutions; Gold Coast City; Vor Ort; AUD 55.000 - 70.000; Vollzeit

Zusammenfassung

Stenhouse Lifting & Safety Solutions in Yatala QLD seeks an Administration and Customer Service Officer to support daily operations, manage customer communications, and ensure accurate documentation. You will process orders, generate work orders, verify certificates, and keep ERP records up to date, collaborating with sales and workshop teams to meet customer needs.

Ideal candidate has proven admin or service experience, proficiency with MS 365 and familiarity with CRM/ERP systems; permanent

Qualifikationen

• Experience in administration or customer service.
• Experience with CRM or ERP systems.
• Proficient with Microsoft 365 suite.

Aufgaben

• Handle inbound customer inquiries via phone, email, and in person.
• Create work orders for new sales and process workshop jobs and quotations through to invoicing.
• Check inspection and testing certificates for accuracy before they’re sent to clients.
• Send customers completion emails with invoices and relevant certificates.
• Maintain records in our ERP system.
• Collaborate with the sales and workshop teams to ensure customer orders are fulfilled accurately.
• Process stock for sales orders and place supplier orders within your authority.
• Manage mail, office supplies, and document management.
• Help improve office administration processes.
• General administrative and customer service related tasks to maintain satisfaction.

Kenntnisse

Administration

Customer service

Data entry

Organisational skills

Tools

CRM/ERP software

MS 365

Jobbeschreibung

Administration and Customer Service Officer

Stenhouse Lifting & Safety Solutions – Yatala QLD

Over the past 25+ years Stenhouse Lifting & Safety Solutions has grown from a humble family business into a leading provider of lifting solutions. In 2024, Stenhouse Lifting joined forces with Swedish industrial group, Axel Johnson International, becoming part of the Lifting Solutions Group. With a strong foundation and a clear vision for continued growth, we are seeking an Administration and Customer Service Officer to join our Team.

The Role

Due to an internal promotion, we are seeking a well-organised, customer-focused Administration and Customer Service Officer to support our customers and the daily operations of our Yatala branch. Reporting to the Branch Supervisor, you’ll help keep jobs moving smoothly – from work orders and invoicing through to customer documentation and asset management.

Handle inbound customer inquiries via phone, email, and in person.

Create work orders for new sales and process workshop jobs and quotations through to invoicing.

Check inspection and testing certificates for accuracy before they’re sent to clients.

Send customers completion emails with invoices and relevant certificates.

Maintain records in our ERP system.

Collaborate with the sales and workshop teams to ensure customer orders are fulfilled accurately.

Process stock for sales orders and place supplier orders within your authority.

Manage mail, office supplies, and document management.

Help improve office administration processes.

General administrative and customer service related tasks that help to maintain customer satisfaction and support the branch.

The Ideal Candidate

You have

Experience in administration, customer service, or a similar role. (Experience in industrial equipment or industrial service business would be advantageous.)

Confidence using computers and Microsoft the 365 suite, and ideally experience with CRM or ERP software.

Strong organisational skills.

Clear written and verbal communication skills, including by phone, and accurate data-entry skills.

Good problem-solving skills and experience managing customer expectations.

The right to work in Australia on a full-time, permanent basis.

You do

Take pride in the accuracy of your documentation, your responsive phone service, your timely job processing and your reliable follow-through.

Prioritise and manage competing tasks and work calmly and effectively during busy periods.

Provide customer service in an ethical and positive manner.

You are

Adept at learning new information, grasping new concepts quickly, and applying learned knowledge effectively.

Adaptable and able to find solutions– you know how to make things happen.

Far-sighted – understanding the impact of your actions and acting to prevent future issues.

Good to work with – considerate, professional, helpful, and enjoy being part of a cooperative team.

Why Join us?

A Business Built on Good People – We have strong values and a supportive, down-to-earth team who genuinely care about our team and customers.

Career Progression – With national reach and global connections, and a focus on training and development, the opportunities for growth are real.

Competitive Remuneration – we respect your contribution and believe in paying your fairly for your hard work.

Innovative Environment – We value fresh ideas, problem-solvers and forward-thinkers.

Work/Life Balance – Because your wellbeing matters as much as your output - we believe good people do great work when they’re looked after.

Industry Reputation – Be part of a respected group, trusted across Australia.