Production Service Engineer

Ricoh Australia Pty Ltd; Western Australia; In loco; AUD 60.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid Parental Leave

Purchased Leave Scheme

Participationin our RedErecognition

Free income protection cover

Wellness program

Novated leasing

Descrizione del lavoro

Ricoh Australia Pty Ltd is seeking a Production Technician for field-based service in Australia. You will ensure Production Print service meets customer expectations, handle calls, and uphold national KPIs while delivering quality support in a fast-paced environment.

Ideal candidates have at least 2 years in a similar role, a tertiary qualification, and a strong commitment to outstanding customer service. You will explain issues clearly, maintain relationships, and work with colleagues to

Competenze

• Minimum 2 years in a similar role.
• Qualification required – tertiary qualification highly desired.
• Previous experience in a similar role.
• Amazing customer service.
• Ability to work in a high pressure environment.
• Strong technical ability and knowledge.
• A desire to learn.

Mansioni

• Ensure Production Print service meets customer’s expectation.
• Perform Production Print service calls that achieve the service objectives of customer satisfaction and nationally set service KPI’s.
• Discuss all problems and machine faults with customers in a professional and courteous manner, advising the customer on all aspects of the service call.
• Improving and maintaining customer relationships to ensure customer retention and satisfaction through ownership of problems and resolving them.
• Work with all Production Print staff to deploy national service strategies on time and within budget.

Conoscenze

Customer service

Technical knowledge

High-pressure work

Clear communication

Formazione

Tertiary qualification

Descrizione del lavoro

Who Are we?

As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digitalinfrastructuresolutions.

At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change.

Is this the role for you?

Key Responsibilities

• As a Production Technician working in the field, you will ensure Production Print service meets customer’s expectation.
• Perform Production Print service calls that achieve the service objectives of customer satisfaction and nationally set service KPI’s.
• Discuss all problems and machine faults with customers in a professional and courteous manner, advising the customer on all aspects of the service call.
• Improving and maintaining customer relationships to ensure customer retention and satisfaction through ownership of problems and resolving them.
• Work with all Production Print staff to deploy national service strategies on time and within budget.

To be successful in this role:

You Will Have

• Minimum 2 years Previous Experience in a similar role.
• Qualification required – tertiary qualification highly desired.
• Previous Experience in a similar role.
• Amazing customer service.
• Ability to work in high pressure environment.
• Strong technical ability and knowledge.
• A desire to learn.

What we give back to you?

At Ricoh, we take pride in giving back for your contribution to our success. We offer a range of benefits including:

• Paid Parental Leave
• Purchased Leave Scheme
• Participationin our RedErecognition program
• Free income protection cover
• Wellness program
• Novated leasing

Employment Type

Permanent