Production Service Engineer

Ricoh Australia Pty Ltd.; Perth; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Paid Parental Leave

Purchased Leave Scheme

Participation in RedE recognition

Free income protection cover

Wellness program

Novated leasing

Job summary

Ricoh Australia Pty Ltd is seeking a Production Print Service professional to deliver high-quality service across Australia. You will handle service calls, diagnose issues, and advise customers on best solutions to meet expectations and KPI targets.

The role requires at least two years in a similar role, strong technical abilities and outstanding customer service, with the ability to perform under pressure. A permanent position with comprehensive benefits is on offer.

Qualifications

• Minimum 2 years in a similar role.
• Tertiary qualification is highly desirable.
• Previous experience in a similar role.
• Amazing customer service.
• Ability to work in a high pressure environment.
• Strong technical ability and knowledge.

Responsibilities

• Ensure Production Print service meets customer's expectation.
• Perform Production Print service calls that achieve the service objectives of customer satisfaction and nationally set service KPI's.
• Discuss all problems and machine faults with customers in a professional and courteous manner, advising the customer on all aspects of the service call.
• Improve and maintaining customer relationships to ensure customer retention and satisfaction through ownership of problems and resolving them.
• Work with all Production Print staff to deploy national service strategies on time and within budget.

Skills

Customer service

Technical knowledge

Problem solving

Communication

Production Print

Education

Tertiary qualification

Job description

Who Are we? As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions. At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change. Is this the role for you?

Key Responsibilities

• Ensure Production Print service meets customer's expectation.
• Perform Production Print service calls that achieve the service objectives of customer satisfaction and nationally set service KPI's.
• Discuss all problems and machine faults with customers in a professional and courteous manner, advising the customer on all aspects of the service call.
• Improve and maintaining customer relationships to ensure customer retention and satisfaction through ownership of problems and resolving them.
• Work with all Production Print staff to deploy national service strategies on time and within budget.

To be successful in this role:

• You Will Have Minimum 2 years Previous Experience in a similar role.
• Qualification required - tertiary qualification highly desired.
• Previous Experience in a similar role.
• Amazing customer service.
• Ability to work in high pressure environment.
• Strong technical ability and knowledge.
• A desire to learn.

What we give back to you?

At Ricoh, we take pride in giving back for your contribution to our success.

• Paid Parental Leave
• Purchased Leave Scheme
• Participation in our RedE recognition program
• Free income protection cover
• Wellness program
• Novated leasing

Employment Type Permanent

Who we are

Ricoh is a global technology company that has been transforming the way people work for more than 80 years. We empower companies and individuals with services and technologies that inspire innovation, enhance sustainability and boost business growth. We bring document management solutions, IT services, production print solutions, visual communications systems to customers to meet the challenges of digital workflows, data insights, flexible working, information security and sustainability. As a global company we care about people, our profession, our society, and our planet. We dedicate our winning spirit, innovation and teamwork to sharpen our customer centric focus, and we are committed to the highest standards of ethics and integrity. We believe in the power of collective imagination and ideas that drive change. We believe in always being a step ahead and going above and beyond for our customers to ensure they can lead more fulfilling lives. We are committed to a sustainable future for businesses within Australia and those making an impact on the broader spheres of our world.