Technician Production

Ricoh; Sydney; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Paid Parental Leave

Purchased Leave Scheme

RedE recognition program

Free income protection cover

Wellness program

Novated leasing

Job summary

Ricoh is seeking a hands-on Field Service Technician to join our Australia team. You’ll deliver on-site hardware and software installations, provide end-user training, and resolve issues on customer sites with a strong customer-first mindset.

You’ll travel to client sites, perform remote support as needed, and contribute to high-quality service outcomes while maintaining safety and professional standards.

Qualifications

• Experience servicing electro-mechanical equipment in a similar field role.
• Strong problem-solving and troubleshooting skills.
• Clear communication and stakeholder engagement.
• Current driver’s licence and willingness to obtain WWCC.
• Ability to work independently on customer sites.
• Customer-first mindset and calm under pressure.

Responsibilities

• Deliver high-quality pre- and post-sales support via logged Service Orders.
• Complete on-site and remote hardware and software installations.
• Provide end-user training on hardware and software solutions.
• Troubleshoot and diagnose software issues logged via Service Orders.
• Complete field service calls to achieve service objectives and customer satisfaction.
• Communicate faults and solutions professionally, advising customers on all aspects of the service call.
• Follow processes for chargeable service calls outside of contracted offerings.
• Document customer site workflow changes made outside the original project scope.
• Accurately account for spare parts and consumables by following all processes.

Skills

Problem solving

Troubleshooting

Customer focus

Communication

Time management

Attention to detail

Learning mindset

Job description

Who Are we?

As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions.

At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change.

Is this the role for you?

The ideal candidate

You’re a hands-on technical professional who enjoys solving problems and learning new technology. Field service experience with production printing equipment is an advantage, but not essential—full product training will be provided.

You’ll bring:

• Experience servicing electro-mechanical equipment in a similar field role
• Strong problem-solving and troubleshooting skills
• Ability to stay calm and effective in a high-pressure environment
• Strong technical capability and a practical, hands-on approach
• Clear communication and the confidence to engage with internal and external stakeholders
• Excellent attention to detail, strong organisation, and effective time management
• A genuine commitment to continuous learning and development

Is this the role for you?

What you’ll be doing (key responsibilities)

• Deliver high-quality pre- and post-sales support via logged Service Orders
• Complete on-site and remote hardware and software installations
• Provide end-user training on hardware and software solutions
• Troubleshoot and diagnose software issues logged via Service Orders
• Complete field service calls to achieve service objectives and customer satisfaction
• Communicate faults and solutions professionally, advising customers on all aspects of the service call
• Follow processes for chargeable service calls outside of contracted offerings
• Document customer site workflow changes made outside the original project scope
• Accurately account for spare parts and consumables by following all processes

To be successful in this role:

To be successful in this role

This role will suit someone with strong technical aptitude and a customer-first mindset.

You’ll also have:

• Experience resolving technical network situations (desirable)
• A current driver’s licence and willingness to obtain a WWCC
• Confidence working independently on customer sites
• A strong client focus
• A professional, solutions-oriented attitude
• Proactive identification and management of potential technical or safety issues
• Experience in digital print/copy, industrial print environments or other electro mechanical repair industries(highly regarded)

What we give back to you?

At Ricoh, we take pride in giving back for your contribution to our success. We offer a range of benefits including:

• Paid Parental Leave
• Purchased Leave Scheme
• Participation in our RedE recognition program
• Free income protection cover
• Wellness program
• Novated leasing

Employment Type

Permanent