Technician - Level 2

Ricoh Australia Pty Ltd; Sydney; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Paid Parental Leave

Purchased Leave Scheme

RedErecognition program

Free income protection cover

Wellness program

Novated leasing

Job summary

Ricoh Australia Pty Ltd is seeking a dedicated Field Service Technician to service our nationwide printing and imaging solutions. You will diagnose faults, perform on-site repairs, and ensure customer satisfaction through clear communication and timely issue resolution.

Based in Sydney, you will collaborate with a national service team, manage spare parts, and contribute to service KPIs while maintaining up-to-date product knowledge and adherence to service procedures.

Qualifications

• Experience delivering field service for imaging or IT equipment.
• Strong customer-service mindset and professional communication.
• Ability to diagnose faults and perform on-site repairs.
• Willingness to maintain product knowledge through training.

Responsibilities

• Perform field service calls to diagnose and fix equipment faults.
• Communicate findings and options clearly to customers.
• Maintain accurate records of parts used and service actions.
• Share knowledge of faults and fixes in team meetings.
• Build and maintain positive relationships to ensure customer satisfaction.
• Manage spare parts and consumables efficiently.
• Keep up-to-date with Ricoh products and PDP training.
• Contribute to national service strategies and budgets.

Skills

Field service

Customer service

Troubleshooting

Communication

Job description

Who Are we?

As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digitalinfrastructuresolutions.

At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change.

Is this the role for you?

Key Responsibilities

• Perform field service calls that achieve the service objectives of customer satisfaction and nationally set service KPI’s.

• Discuss all problems and machine faults with customers in a professional and courteous manner, advising the customer on all aspects of the service call.

• Participate in knowledge sharing of faults and fixes with all team members during regular service meetings

• Improving and maintaining customer relationships to ensure customer retention and satisfaction through ownership of problems and resolving them.

• Accurately account for all spare parts and consumables used in the achievement of service objectives.

• Maintain an advanced level of knowledge on Ricoh products and solutions through PDP

• Work with all field staff to deploy national service strategies on time and within budget

• Comply with all fault escalation procedures including notifying the field Technical Specialist and Field Supervisor of any potential customer problems

To be successful in this role:

What we give back to you?

At Ricoh, we take pride in giving back for your contribution to our success. We offer a range of benefits including:

• Paid Parental Leave
• Purchased Leave Scheme
• Participationin our RedErecognition program
• Free income protection cover
• Wellness program
• Novated leasing

Employment Type

Permanent