Technician - Production machines

Ricoh; Sydney; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Company vehicle

Parental leave

Purchased leave scheme

RedE recognition program

Income protection

Wellness program

Job summary

Ricoh Australia is seeking a hands-on Field Service Technician to service electro-mechanical printing equipment on customer sites across Sydney.

You will install, train users, diagnose software issues, and provide high-quality support with a customer-first mindset.

Qualifications

• Experience servicing electro-mechanical equipment in a similar field role.
• Strong problem-solving and troubleshooting skills.
• Clear communication and the confidence to engage with stakeholders.
• Excellent attention to detail, strong organisation, and effective time management.
• Genuine commitment to continuous learning and development.

Responsibilities

• Deliver high-quality pre- and post-sales support via logged Service Orders.
• Complete on-site and remote hardware and software installations.
• Provide end-user training on hardware and software solutions.
• Troubleshoot and diagnose software issues logged via Service Orders.
• Complete field service calls to achieve service objectives and customer satisfaction.
• Communicate faults and solutions professionally, advising customers on all aspects of the service call.
• Follow processes for chargeable service calls outside of contracted offerings.
• Document customer site workflow changes made outside the original project scope.
• Accurately account for spare parts and consumables by following all processes.

Skills

Electro-mechanical repair

Problem-solving

Communication

Attention to detail

Continuous learning

Job description

Ricoh is a world-leading provider of digital printing and workplace technology. We improve work life through better user experiences, optimised workflows, seamless collaboration from anywhere, and robust digital infrastructure solutions.

We embrace a culture of openness where new ideas are welcomed. Our purpose is to shape the future of work and support the sustainability of our world - imagining change and making it real.

Our Ricoh Graphic Communications team are experts in high-volume production printing and digital integration. We help customers deliver more sustainable, cost-effective outcomes through our industry-leading production printing technologies.

The ideal candidate

You’re a hands-on technical professional who enjoys solving problems and learning new technology. Field service experience with production printing equipment is an advantage, but not essential—full product training will be provided.

You’ll bring:

• Experience servicing electro-mechanical equipment in a similar field role
• Strong problem-solving and troubleshooting skills
• Ability to stay calm and effective in a high-pressure environment
• Strong technical capability and a practical, hands-on approach
• Clear communication and the confidence to engage with internal and external stakeholders
• Excellent attention to detail, strong organisation, and effective time management
• A genuine commitment to continuous learning and development

Is this the role for you?

What you’ll be doing (key responsibilities)

• Deliver high-quality pre- and post-sales support via logged Service Orders
• Complete on-site and remote hardware and software installations
• Provide end-user training on hardware and software solutions
• Troubleshoot and diagnose software issues logged via Service Orders
• Complete field service calls to achieve service objectives and customer satisfaction
• Communicate faults and solutions professionally, advising customers on all aspects of the service call
• Follow processes for chargeable service calls outside of contracted offerings
• Document customer site workflow changes made outside the original project scope
• Accurately account for spare parts and consumables by following all processes

To be successful in this role

This role will suit someone with strong technical aptitude and a customer-first mindset.

You’ll also have:

• Experience resolving technical network situations (desirable)
• A current driver’s licence and willingness to obtain a WWCC
• Confidence working independently on customer sites
• A professional, solutions-oriented attitude
• Proactive identification and management of potential technical or safety issues
• Experience in digital print/copy, industrial print environments or other electromechanical repair industries(highly regarded)

What you’ll get

At Ricoh, we recognise the value you bring. In return, you’ll enjoy a range of benefits, including:

• Competitive salary package
• Fully maintained company vehicle
• Paid parental leave
• Purchased leave scheme
• Participation in our RedE recognition program
• Free income protection cover
• Wellness program

Please note: This role requires full working rights in Australia and does not offer sponsorship. We’re keen to appoint as soon as possible.