Product Support Specialist

Alexander Appointments; Sydney; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Eastern Creek location

Modern, state-of-the-art facility

Growing pharmaceutical organisation

Career progression

Team environment

Investing in technology & automation

Job summary

Alexander Appointments in Sydney is seeking an experienced Product Support Specialist to join a growing pharmaceutical manufacturing organisation. Based at Eastern Creek, you will support key customers, coordinate product requirements and work with internal teams to deliver high service levels.

You will build client relationships, manage enquiries and develop product knowledge to support business growth and long-term career progression in a dynamic, digitally evolving environment.

Qualifications

• Experience in product support or account management.
• Strong communication and relationship-management skills.
• Ability to manage multiple priorities in a client-facing role.

Responsibilities

• Act as a key contact for clients, providing ongoing product, customer and account support.
• Build and maintain strong client relationships.
• Manage customer enquiries and coordinate solutions through to resolution.
• Develop a strong understanding of products, customer requirements and account needs.
• Coordinate projects and liaise with internal teams to ensure customer needs are met.
• Manage orders, forecasting, quotations, pricing and reconciliations.
• Identify opportunities to add value and support business growth.
• Assist with business development and the growth of existing client relationships.
• Contribute to process improvement within an increasingly digitalised environment.

Skills

Product Support

Account Management

Client Services

Customer Service

Sales Support

Education

Tertiary qualification

Job description

• Excellent long-term opportunity to develop your commercial & account management skills

An exciting opportunity is available for an experienced Product Support Specialist to join a growing organisation within the pharmaceutical industry, based in Eastern Creek.

This is a varied, client-focused role where you will support key customers and accounts, coordinate product requirements, manage customer enquiries, and work closely with internal teams to deliver a high level of service.

This business is entering an exciting period of growth and is seeking a motivated individual to join the team. If you are looking to build your career in the pharmaceutical industry while developing your commercial, account management and business development skills, we would love to speak with you.

About the Role:

• Act as a key contact for clients, providing ongoing product, customer and account support


• Build and maintain strong client relationships


• Manage customer enquiries and coordinate solutions through to resolution


• Develop a strong understanding of products, customer requirements and account needs


• Coordinate projects and liaise with internal teams to ensure customer needs are met


• Manage orders, forecasting, quotations, pricing and reconciliations


• Identify opportunities to add value and support business growth


• Assist with business development and the growth of existing client relationships


• Contribute to process improvement within an increasingly digitalised environment

About You:

We are looking for someone who is confident working with customers and has the ability to build strong relationships while managing multiple priorities.

You will ideally have:

• Previous experience in Product Support, Account Management, Client Services, Customer Service, Sales Support or a similar client-facing role


• Strong communication and relationship-management skills


• Excellent attention to detail, organisational and administrative skills


• A proactive, solutions-focused approach


• Confidence working with internal and external stakeholders


• An interest in the pharmaceutical, scientific or manufacturing industry


• Tertiary qualifications in a relevant discipline, such as pharmacy, science or allied health


• Previous pharmaceutical, pharmacy, manufacturing or scientific experience, highly regarded

What’s on Offer?

• Up to $100K + super


• Eastern Creek location


• Modern, state-of-the-art facility


• Join a growing pharmaceutical manufacturing organisation


• Opportunity to develop commercial, account management and business development skills


• Long-term career progression


• Supportive and collaborative team environment


• Be part of an organisation investing in technology, automation and manufacturing growth