Internal sales and customer support (Technical)

I Place People Pty Ltd; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

I Place People Pty Ltd is seeking an Internal Sales Consultant (Technical) in Caringbah, Sydney NSW. This role focuses on customer relationships, problem solving and providing solutions in a technical environment.

You will receive comprehensive product training and work within a supportive team to drive sales growth. The position offers a stable, long-term career with a global leader in industrial measurement and instrumentation solutions across water, mining, manufacturing and infrastructure

Qualifications

• Experience in internal sales, customer service or sales support.
• Ability to learn technical products and solutions.
• Strong communication and relationship-building skills.

Responsibilities

• Respond to customer enquiries via phone and email.
• Build strong relationships with new and existing customers.
• Provide advice on products and solutions based on customer requirements.
• Deliver a high level of service throughout the customer journey.
• Assist customers with pricing, product availability and order updates.
• Prepare and follow up quotations.
• Support the external sales team with customer information and sales activity.
• Maintain CRM and customer records.
• Coordinate with warehouse and logistics teams regarding deliveries.
• Prepare customer documentation and sales reports.

Skills

Customer service

Relationship building

Problem solving

Technical aptitude

CRM familiarity

Microsoft Office

Communication skills

Phone and email support

Tools

CRM software

Microsoft Office

Job description

Internal sales and customer support (Technical)

Are you a customer-focused sales professional who enjoys building relationships, solving problems and helping customers find the right solution?

Our client is a global leader in industrial measurement and instrumentation solutions, supplying customers across water, mining, manufacturing, infrastructure and process industries. They are seeking an enthusiastic Internal Sales Consultant to join their friendly and supportive team in Caringbah.

This is an excellent opportunity for someone with experience in internal sales, customer service, account management or sales support who enjoys working in a technical environment. Full product training will be provided, so a strong attitude and willingness to learn are more important than previous instrumentation experience.

Internal Sales Consultant (Technical)

Caringbah, Sydney NSW

Are you a customer-focused sales professional who enjoys building relationships, solving problems and helping customers find the right solution?

Our client is a global leader in industrial measurement and instrumentation solutions, supplying customers across water, mining, manufacturing, infrastructure and process industries. They are seeking an enthusiastic Internal Sales Consultant to join their friendly and supportive team in Caringbah.

This is an excellent opportunity for someone with experience in internal sales, customer service, account management or sales support who enjoys working in a technical environment. Full product training will be provided, so a strong attitude and willingness to learn are more important than previous instrumentation experience.

Key Responsibilities

Customer Service & Relationship Management

• Respond to customer enquiries via phone and email
• Build strong relationships with new and existing customers
• Provide advice on products and solutions based on customer requirements
• Deliver a high level of service throughout the customer journey
• Assist customers with pricing, product availability and order updates

Sales & Business Support

• Prepare and follow up quotations
• Identify opportunities to upsell and cross-sell products
• Support the external sales team with customer information and sales activity
• Maintain regular customer contact to maximise sales opportunities
• Help drive customer retention and growth across existing accounts

Sales Administration & Coordination

• Process customer orders accurately and efficiently
• Maintain CRM and customer records
• Coordinate with warehouse and logistics teams regarding deliveries
• Prepare customer documentation and sales reports
• Ensure all enquiries and quotations are managed promptly

As the first point of contact for customers, you'll play an important role in supporting sales growth and delivering exceptional customer service. You'll manage enquiries, prepare quotations, follow up opportunities and build strong relationships with customers while working closely with the external sales team.

This role offers a great mix of customer interaction, sales support and problem-solving in a stable, growing business with an excellent reputation in the market.

About You

• Previous experience in internal sales, customer service, sales support or account management
• Strong communication and relationship-building skills
• A proactive and customer-focused approach
• Confidence speaking with customers over the phone and via email
• Strong organisational skills and attention to detail
• Good computer skills, including CRM systems and Microsoft Office
• The ability to learn technical products and solutions
• A positive attitude and desire to be part of a collaborative team

Highly Regarded

• Experience working with industrial, technical or trade-related products
• Experience preparing quotations or processing orders
• Exposure to manufacturing, construction, engineering, industrial supply, trade wholesale or distribution environments

What's on Offer?

• Join a global market-leading organisation
• Comprehensive product training provided
• Supportive team culture
• Stable, long-term career opportunity
• Convenient Caringbah location
• Competitive salary package

If you're a customer-focused sales professional looking to join a respected international business where your relationship-building and sales skills will be valued, we'd love to hear from you.