Pharma Product Support & Accounts Specialist

Alexander Appointments; Sydney; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Eastern Creek location

Modern, state-of-the-art facility

Growing pharmaceutical organisation

Career progression

Team environment

Investing in technology & automation

Job summary

Alexander Appointments in Sydney is seeking an experienced Product Support Specialist to join a growing pharmaceutical manufacturing organisation. Based at Eastern Creek, you will support key customers, coordinate product requirements and work with internal teams to deliver high service levels.

You will build client relationships, manage enquiries and develop product knowledge to support business growth and long-term career progression in a dynamic, digitally evolving environment.

Qualifications

• Experience in product support or account management.
• Strong communication and relationship-management skills.
• Ability to manage multiple priorities in a client-facing role.

Responsibilities

• Act as a key contact for clients, providing ongoing product, customer and account support.
• Build and maintain strong client relationships.
• Manage customer enquiries and coordinate solutions through to resolution.
• Develop a strong understanding of products, customer requirements and account needs.
• Coordinate projects and liaise with internal teams to ensure customer needs are met.
• Manage orders, forecasting, quotations, pricing and reconciliations.
• Identify opportunities to add value and support business growth.
• Assist with business development and the growth of existing client relationships.
• Contribute to process improvement within an increasingly digitalised environment.

Skills

Product Support

Account Management

Client Services

Customer Service

Sales Support

Education

Tertiary qualification

Job description

Alexander Appointments in Sydney is seeking an experienced Product Support Specialist to join a growing pharmaceutical manufacturing organisation. Based at Eastern Creek, you will support key customers, coordinate product requirements and work with internal teams to deliver high service levels.

You will build client relationships, manage enquiries and develop product knowledge to support business growth and long-term career progression in a dynamic, digitally evolving environment.