Key Account / Business Development Manager

Independent Living Specialists Pty; Adelaide; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Incentives

Hybrid work

Parental leave

Job summary

Independent Living Specialists (ILS) is expanding its Pressure Care team in Thebarton. We seek a commercially driven Key Account Manager to grow relationships with hospitals and healthcare providers, identify opportunities and deliver high-value clinical and commercial solutions.

You'll combine strategic account management with hands-on product knowledge, building trust with decision-makers and influencing outcomes to shape the division's success.

Qualifications

• Key account management experience in healthcare, medical devices, or related industry.
• Strong relationship-building with clinical and commercial stakeholders.
• Commercial acumen with a track record of growing accounts.
• Excellent communication and negotiation skills.

Responsibilities

• Manage key accounts — strengthen relationships with hospitals, providers and decision-makers.
• Drive new business — identify, pursue and convert opportunities in your territory.
• Build trusted partnerships — engage procurement, clinical staff and executives.
• Provide clinical product expertise — educate on pressure care products.
• Conduct strategic account reviews — drive retention, growth and service improvements.
• Collaborate cross-functionally — work with clinical, product and commercial teams.
• Maintain accurate reporting — manage quotations and CRM activity.

Skills

Key account management

Relationship building

Commercial acumen

Communication

Negotiation

Collaborative mindset

Organisational skills

Education

Relevant tertiary qualifications or equivalent industry experience

Job description

Key Account / Business Development Manager

Salary depending on experience plus incentives

Independent Living Specialists (ILS)has evolved over the last 20 years to be the largest supplier of Assistive Technology equipment in Australia. We have 60 stores and over 650 team members located in the ACT, NSW, Queensland, Victoria and South Australia, and are continuing to expand our footprint.

Our AT Equipment Specialists are experts in Assistive Technology and equipment prescription. Committed to delivering exceptional services, our team work alongside the wider allied health community, as well as the general public, hospitals, and residential aged care facilities across Australia. In doing so, we champion comfort, dignity, independence and improved quality of life.

Are you ready to take the next step in your career? An exciting opportunity is now available for an exceptional Key Account / Business Development Manager to join our growing Pressure Care team in Thebarton.

Move your career forward with ILS!

About The Role

We are seeking a commercially driven and relationship-focused Key Account Manager to drive growth within our Pressure Care division by identifying new opportunities, strengthening existing relationships and key partnerships, and delivering high‑value clinical and commercial solutions.

You’ll combine strategic account management with hands‑on product expertise—identifying opportunities, influencing decision‑makers, and positioning ILS as the partner of choice for pressure care prevention solutions. Your ability to build trust, convert opportunities, and deliver value will directly shape the division’s success.

Your Responsibilities

Manage key accounts — strengthen relationships across hospitals, healthcare providers, and decision‑makers.

Drive new business — identify, pursue, and convert opportunities within your territory.

Build trusted partnerships — engage procurement teams, clinical staff, and executives to influence outcomes.

Provide clinical product expertise — deliver education on our portfolio of pressure care products.

Conduct strategic account reviews — use insights to drive retention, growth, and service improvements.

Collaborate cross‑functionally — work with clinical, product, and commercial teams to deliver exceptional customer outcomes.

Maintain accurate reporting — manage quotations, CRM activity, and account documentation.

Required Skills

Key account management experience within healthcare, medical devices, or a related industry.

Strong relationship‑building capability with clinical and commercial stakeholders.

Commercial acumen with a track record of growing accounts and identifying new opportunities.

Excellent communication and negotiation skills.

Collaborative mindset with the ability to partner effectively across internal teams.

Strong organisational skills

Relevant tertiary qualifications or equivalent industry experience; allied health backgrounds highly regarded.

Licences and Compliance Checks

National Police Check

Australian citizenship or Australian permanent residency

Why Join Us?

At ILS, we invest in our people so they can thrive in their careers and make a meaningful difference. As part of our team, you will enjoy:

Competitive salary package designed to reward your skills and contribution.

Incentive scheme to recognise strong performance.

Work‑life balance benefits, including hybrid working options, company paid parental leave and an additional day of leave on your birthday.

Health and wellbeing support, with access to our Employee Assistance Program and Health and Wellness Platform.

A rewarding career - working within a supportive and collaborative team in a role that makes a meaningful impact on the lives of our clients.

Applicants must have the right to work in Australia. Only shortlisted applicants will be contacted.

Independent Living Specialists (ILS) is a leading Australian provider of Assistive Technology. At ILS, we aim to Redefine What’s Possible with Assistive Technology®. Our complete mobility offering isn't just about products; it’s about empowering clients with choices and expert support every step of the way.

From rental and sales to equipment servicing - we offer a comprehensive suite of options to ensure client needs are met today and supported tomorrow.

With over 60 showrooms and a team of over 40 Assistive Technology Professionals, we provide assistive technology with one goal in mind: to improve the social, physical and mental wellbeing of our clients as they move through life.

Independent Living Specialists (ILS) is a leading Australian provider of Assistive Technology. At ILS, we aim to Redefine What’s Possible with Assistive Technology®. Our complete mobility offering isn't just about products; it’s about empowering clients with choices and expert support every step of the way.

From rental and sales to equipment servicing - we offer a comprehensive suite of options to ensure client needs are met today and supported tomorrow.

With over 60 showrooms and a team of over 40 Assistive Technology Professionals, we provide assistive technology with one goal in mind: to improve the social, physical and mental wellbeing of our clients as they move through life.