Product & Partnerships Manager – Travel & Loyalty

Virgin Australia Careers; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Virgin Australia Group’s Group Travel team in Sydney seeks a product/partnership specialist to shape travel products and partnerships across Virgin Australia and Velocity. You’ll grow revenue and guest experiences, and manage partnerships with Cover-More and Experience Oz.

You’ll translate customer insights and performance data into product improvements while coordinating with digital, marketing, analytics, and partner channels to deliver seamless experiences for guests and Velocity members.

Qualifications

• Five+ years in product or partnership management within travel or related services.
• Proven track record building and delivering partner strategies with third parties.
• Strong planning, budgeting, forecasting and reporting capabilities.

Responsibilities

• Manage product roadmaps to improve customer satisfaction, revenue and targets.
• Nurture and monitor partner relationships; ensure service levels and contracts are met.
• Collaborate with digital, marketing, commercial and analytics teams to deliver product enhancements and campaigns.
• Analyze performance to identify trends and growth opportunities.
• Support budgeting, forecasting and regular performance reporting.

Skills

Product management

Partnership management

Stakeholder management

Data analytics

Jira

Education

Bachelor's degree in business

Tools

Excel

Adobe Analytics

BI platforms

Jira

Job description

Virgin Australia Group’s Group Travel team in Sydney seeks a product/partnership specialist to shape travel products and partnerships across Virgin Australia and Velocity. You’ll grow revenue and guest experiences, and manage partnerships with Cover-More and Experience Oz.

You’ll translate customer insights and performance data into product improvements while coordinating with digital, marketing, analytics, and partner channels to deliver seamless experiences for guests and Velocity members.