Product & Partnership Specialist - Travel

Virgin Australia Careers; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Virgin Australia Group’s Group Travel team in Sydney seeks a product/partnership specialist to shape travel products and partnerships across Virgin Australia and Velocity. You’ll grow revenue and guest experiences, and manage partnerships with Cover-More and Experience Oz.

You’ll translate customer insights and performance data into product improvements while coordinating with digital, marketing, analytics, and partner channels to deliver seamless experiences for guests and Velocity members.

Qualifications

• Five+ years in product or partnership management within travel or related services.
• Proven track record building and delivering partner strategies with third parties.
• Strong planning, budgeting, forecasting and reporting capabilities.

Responsibilities

• Manage product roadmaps to improve customer satisfaction, revenue and targets.
• Nurture and monitor partner relationships; ensure service levels and contracts are met.
• Collaborate with digital, marketing, commercial and analytics teams to deliver product enhancements and campaigns.
• Analyze performance to identify trends and growth opportunities.
• Support budgeting, forecasting and regular performance reporting.

Skills

Product management

Partnership management

Stakeholder management

Data analytics

Jira

Education

Bachelor's degree in business

Tools

Excel

Adobe Analytics

BI platforms

Jira

Job description

Hello. We’re Velocity Frequent Flyer

Virgin Australia Group is a major Australian airline, and for more than 20 years it has always been known for its wonderful people who do their jobs with signature Virgin Flair. Coupled with its loyalty program, Velocity Frequent Flyer, we’re all about creating more value, more choice and more rewarding experiences for our members.

Imagine being part of a team that connects travel and loyalty, creating experiences that give members more reasons to explore. As part of the Virgin Australia Group, we bring together passionate people, fresh thinking and a shared ambition to make travel more rewarding.

What you’ll be doing

Based in Sydney, you’ll join our Group Travel team in a role spanning both Virgin Australia and Velocity. You’ll help shape travel products and partnerships that deliver great experiences for our guests and members, while growing revenue and commercial returns.

Reporting to the Manager, Travel Partnerships, you’ll manage day-to-day partner relationships across travel insurance and activities, including Cover-More and Experience Oz. You’ll turn customer insights and performance data into product improvements, engaging campaigns and seamless digital experiences across Virgin Australia, Velocity and partner channels.

Your responsibilities will include:

• Managing product roadmaps that improve customer satisfaction, grow revenue and deliver commercial targets.
• Building strong partner relationships, monitoring service levels and ensuring contractual commitments are met.
• Working with digital, marketing, commercial and analytics teams to deliver product enhancements and campaigns that connect travel experiences with opportunities to earn and redeem Velocity Points.
• Analysing product and partnership performance to identify trends, recommend improvements and uncover growth opportunities.
• Supporting budgeting, forecasting and regular performance reporting.
• Coordinating digital product initiatives, maintaining project updates in Jira and resolving delivery roadblocks with stakeholders.
• Bringing Virgin Australia and Velocity teams together to deliver a consistent guest and member experience.

You’ll be great in this role if you:

• Bring five or more years’ experience in product or partnership management within a service industry, travel or financial services.
• Have a track record of managing third-party relationships and developing and delivering partner strategies.
• Combine commercial judgement with experience in planning, budgeting, forecasting and reporting.
• Take a data-first approach, confidently using tools such as Excel, business intelligence platforms or Adobe Analytics to turn information into action.
• Understand e-commerce, digital product management and partner marketing.
• Can influence stakeholders, communicate clear recommendations and keep projects moving across multiple teams.
• Bring knowledge of airline, travel product or loyalty partnerships.
• Hold a degree in business or a related discipline.

Experience managing multiple vendors and products, working in consumer or airline loyalty, or navigating regulations relevant to travel insurance would also be valuable. Familiarity with Agile ways of working and Jira would be a plus.

What you’ll get from us

The opportunity to shape travel experiences across both the airline and loyalty sides of our business. You’ll work with established partners and a collaborative team, with scope to influence product decisions and see the impact of your work on our guests, members and commercial performance.

Bring your ideas, your ambition and your Virgin Flair.

When everyone is included, everyone wins

We’re all individuals, and we love that. That’s why we encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from diverse cultural backgrounds, members of the LGBTQIA+ community and anyone else who wants to join our family.