Product Manager: Onboarding & Origination Journeys

Commonwealth Bank of Australia; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Commonwealth Bank of Australia is seeking a Product Manager to join the Acquisition & Originations team in Sydney, leading discovery and translating business needs into digital onboarding experiences. You will partner with design, engineering, risk and compliance to deliver customer-centric outcomes.

You will influence workstreams, validate solutions against outcomes, and help optimise origination journeys as part of a multi-year transformation across Everyday Banking.

Qualifications

• Experience leading discovery to identify opportunities in origination and onboarding.
• Ability to translate business requirements into customer-centric digital journeys.
• Strong collaboration with design, risk, compliance, and technology teams.

Responsibilities

• Lead discovery activities to identify opportunities to improve origination and onboarding experiences.
• Gather, define and document business requirements, translating them into customer-centric digital journeys.
• Partner with UX and UI teams to design seamless customer experiences.
• Work closely with engineering teams to convert requirements into scalable technical solutions.
• Coordinate and influence stakeholders across Product, Digital, Risk, Compliance, Privacy and Legal teams.
• Lead workstreams with evolving scope to bring structure and momentum.
• Validate solutions against business outcomes and designs.
• Support verification and implementation activities to ensure delivery.
• Identify process gaps and opportunities to optimize customer and operational outcomes.
• Contribute to transformation of origination journeys, including customer migration initiatives to Australia.

Skills

Product ownership

Stakeholder management

Digital customer journeys

Process mapping

Job description

Commonwealth Bank of Australia is seeking a Product Manager to join the Acquisition & Originations team in Sydney, leading discovery and translating business needs into digital onboarding experiences. You will partner with design, engineering, risk and compliance to deliver customer-centric outcomes.

You will influence workstreams, validate solutions against outcomes, and help optimise origination journeys as part of a multi-year transformation across Everyday Banking.