Senior Product Designer: AI-Driven Banking Platform

Commonwealth Bank; Sydney; On-site; AUD 110,000 - 140,000; Full time

Job summary

Commonwealth Bank is seeking a Senior Product Designer to join the CommSee 2.0 team, embedding in a cross-functional squad with product owners, engineers and stakeholders. You will lead design from discovery through delivery, shaping direction in a complex banking workflow and delivering outcomes that improve customer experiences and frontline efficiency.

You’ll thrive in ambiguity, influence stakeholders, and harness AI-enabled design tools to accelerate discovery and prototyping while

Qualifications

• Proven experience delivering end-to-end product design in a cross-functional team.
• Strong skills in discovery, problem framing, and translating insights into meaningful product outcomes.
• Curiosity and fluency with AI-enabled design workflows, or a demonstrated ability to rapidly adopt new tools and ways of working.
• A learning mindset, with evidence of evolving your practice as technologies, user expectations and product development methods change.
• Experience conducting and synthesising user research using appropriate qualitative and quantitative methods.
• Strong interaction design, information architecture and prototyping skills, with experience simplifying complex workflows and systems.
• Ability to work through ambiguity and help teams move from uncertainty to clarity.
• Strong collaboration and communication skills, with the ability to influence without authority.
• Comfort working autonomously in an evolving environment.
• Sound judgement about where AI can accelerate the design process and where human judgement, research and craft remain essential.

Responsibilities

• Lead end-to-end product design, from problem discovery through to solution delivery in a complex environment.
• Partner closely with product and engineering to frame problems, explore opportunities and define outcomes.
• Define, plan and conduct discovery activities such as user research, interviews, testing, and data-informed exploration to uncover insights and validate direction.
• Translate insights into clear design concepts, experience flows, wireframes, prototypes, and high-quality UI that support delivery.
• Iterate designs based on feedback, testing, and learnings, balancing user needs, business goals, and technical constraints.
• Contribute to product strategy by articulating experience vision, identifying opportunities and influencing prioritisation.
• Collaborate effectively with stakeholders across product, engineering, operations, and design to build alignment and momentum.
• Experiment with AI-enabled tools and emerging technologies across the design process, using them thoughtfully to accelerate discovery, synthesis, exploration, prototyping and delivery.
• Continuously evolve your design process, identifying new tools, methods and ways of working that improve team effectiveness and product outcomes.
• Champion strong design practice, user-centred thinking and continuous learning within the squad.

Skills

End-to-end design

Cross-functional team

Discovery & research

AI-enabled design

Prototyping

Information architecture

UX research

Communication

Job description

Commonwealth Bank is seeking a Senior Product Designer to join the CommSee 2.0 team, embedding in a cross-functional squad with product owners, engineers and stakeholders. You will lead design from discovery through delivery, shaping direction in a complex banking workflow and delivering outcomes that improve customer experiences and frontline efficiency.

You’ll thrive in ambiguity, influence stakeholders, and harness AI-enabled design tools to accelerate discovery and prototyping while