Product Manager - Onboarding & Origination Experiences

Commonwealth Bank; Sydney; Presencial; AUD 120 000 - 150 000; Tempo integral

Resumo da oferta

Commonwealth Bank is seeking a Product Manager to join the Acquisition & Originations team in Sydney, focusing on customer onboarding and account opening experiences. You will lead discovery, translate business needs into digital journeys and partner with design, tech, risk and compliance to deliver customer outcomes.

You will work across Product, Digital, Risk and Legal teams to balance customer needs with regulatory requirements, while driving continuous improvement in origination journeys and

Qualificações

• Experience leading product discovery to translate business needs into digital journeys.
• Ability to map and optimise end-to-end onboarding and origination experiences.
• Strong stakeholder management and communication across business, design, risk, compliance and technology.

Responsabilidades

• Lead discovery activities to improve origination and onboarding experiences.
• Define and document business requirements for customer-centric journeys.
• Partner with UX/UI teams to design seamless experiences.
• Collaborate with engineering to convert requirements into scalable solutions.
• Coordinate with Product, Digital, Risk, Compliance and Legal teams.
• Validate solutions against business outcomes and designs.
• Support verification and implementation to ensure delivery.
• Identify process gaps to optimise customer and operational outcomes.

Conhecimentos

Product management

Digital journeys

Stakeholder management

Requirements gathering

Process improvement

Descrição da oferta de emprego

Commonwealth Bank is seeking a Product Manager to join the Acquisition & Originations team in Sydney, focusing on customer onboarding and account opening experiences. You will lead discovery, translate business needs into digital journeys and partner with design, tech, risk and compliance to deliver customer outcomes.

You will work across Product, Digital, Risk and Legal teams to balance customer needs with regulatory requirements, while driving continuous improvement in origination journeys and