Support Engineer I

Precisely; Canberra; On-site; AUD 70,000 - 120,000; Full time

Benefits offered by this job

Health and Wellness programmes.

Paid Leave and Retirement.

Income Protection.

Job summary

Precisely is seeking an Application Support Engineer to support a diverse portfolio of enterprise applications and platforms in Canberra. The role spans from day-to-day operational support to advanced troubleshooting and technical guidance, with opportunities for mentorship and structured training.

Location: Canberra, Government customer. Contract: Permanent, full-time. Security Clearance: NV2 required. 8-hour days, 5-day week, with occasional travel and hybrid options depending on project needs.

Qualifications

• Experience from Service Desk or ICT support through to enterprise app/platform support.
• Strong customer service and stakeholder engagement skills.
• Analytical thinking and troubleshooting capability for your level of experience.
• Experience with application, web, database or infrastructure technologies is desirable.
• Knowledge of ITIL or structured service management environments is desirable.
• Commitment to learning, knowledge sharing and continual improvement.
• Experience in Government, critical infrastructure, regulated or complex environments is highly regarded.

Responsibilities

• Manage or assist with incidents, service requests and problem resolution.
• Perform application administration, monitoring and operational support activities.
• Support testing, maintenance, patching, releases, deployments and validation.
• Maintain operational documentation and support artefacts.
• Contribute to service improvement, lifecycle planning, security and risk management.
• Support onboarding, transition and knowledge management activities.
• Collaborate with technical teams to deliver reliable customer and service outcomes.
• At senior levels, lead complex investigations and mentor engineers.
• At associate levels, participate in structured training and hands-on support.

Skills

Customer service

Communication

Teamwork

Stakeholder engagement

Analytical thinking

Technical troubleshooting

Learning and knowledge sharing

Tools

ITIL

SQL / Databases

Web technologies

Infrastructure technologies

Job description

We are seeking an Application Support Engineer with varying levels of experience to support a diverse portfolio of enterprise applications and platforms. Depending on your experience, you will contribute to day‑to‑day operational support, application administration, complex troubleshooting, technical leadership and continual service improvement.

• Manage or assist with incidents, service requests and technical problem resolution.
• Perform application administration, monitoring and operational support activities.
• Support testing, maintenance, patching, releases, deployments and application validation.
• Maintain operational documentation, knowledge articles and support artefacts.
• Contribute to service improvement, lifecycle planning, security, compliance and risk management activities.
• Support application onboarding, transition and knowledge management activities.
• Collaborate with technical teams and stakeholders to deliver reliable customer and service outcomes.
• At senior levels, lead complex investigations, provide technical guidance and mentor developing engineers.
• At associate levels, participate in structured training and capability development while providing hands‑on operational support.

Who: Application Support Engineer – support diverse enterprise applications and platforms.

Key Qualifications and Experience

• Experience ranging from Service Desk, Contact Centre or entry‑level ICT support through to advanced enterprise application and platform support.
• Strong customer service, communication, teamwork and stakeholder engagement skills.
• Analytical thinking and technical troubleshooting capability appropriate to your level of experience.
• Experience with application, web, database or infrastructure technologies is desirable.
• Knowledge of ITIL or experience working within structured service management environments is desirable.
• A commitment to learning, knowledge sharing and continual improvement.
• Experience in Government, critical infrastructure, regulated or complex operational environments is highly regarded.

Location: Canberra, Government customer.

Contract: Permanent, full‑time.

Security Clearance: Citizenship and an AGSVA Security Clearance (NV2) required.

Working Conditions: 8‑hour day, 5‑day week; occasional travel as required.

Kinetic IT Values and Culture

• Growth‑focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
• Hybrid options, flexible hours, mobility and part‑time roles (customer needs permitting).
• Social events, cultural celebrations, end‑of‑year functions and more.
• Health and wellness resources, tailored leave and support options and EAP access.
• Employee discounts platform, discounted gym membership and more.

Other Perks

• Health and Wellness programmes.
• Paid Leave and Retirement.
• Income Protection.

Apply now – we welcome applications from people of all backgrounds, including people with disabilities, veterans and Indigenous Australians.