Process Improvement Lead

SCENTRE GROUP LIMITED; Sydney; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Five days paid Life Leave

Four weeks annual leave

18 weeks gender neutral parental leave

Free parking at Westfield destination

Job summary

Scentre Group invites you to join our Customer Experience and Operations Risk and Compliance team as Process Improvement Lead, helping Centre Teams deliver operations consistently across Westfield destinations in Australia and New Zealand.

You will apply Lean, Six Sigma, Kaizen or Agile methods to identify improvements, build evidence-based cases, and run workshops to embed sustainable changes while preserving governance and risk controls.

Responsibilities

• Partner with Centre Teams and support office to map processes and controls.
• Apply Lean, Six Sigma, Kaizen or Agile to identify opportunities with evidence-based cases.
• Develop and manage a prioritised pipeline of improvement initiatives aligned with CX and Ops priorities.
• Lead workshops and implementation activities to embed sustainable change.
• Ensure improvements simplify work while maintaining governance, risk and compliance.

Job description

Your opportunity

Join our Customer Experience and Operations Risk and Compliance team as Process Improvement Lead and help make it easier for Centre Teams to deliver operations consistently. You will get close to how work happens across our Westfield destinations, identifying opportunities to stop, simplify, centralise or automate processes and reduce unnecessary administration. Working across Customer Experience and Operations and enterprise teams, you will turn insights into practical improvements that strengthen controls while giving Centre Teams more time to focus on customers, communities and business partners. Reporting to the General Manager, Customer Experience and Operations Risk and Compliance, you will lead a program of change with impact across Scentre Group.

Day-to-day you will be responsible for:

• Partnering with Centre Teams and support office teams to understand and map current processes, controls and ways of working
• Using data and process improvement methodologies including Lean, Six Sigma, Kaizen or Agile to identify opportunities and build evidence-based cases for change
• Developing and managing a prioritised pipeline of improvement initiatives aligned with Customer Experience and Operations priorities
• Leading consultation, workshops and implementation activities to embed sustainable change
• Ensuring improvements simplify work while maintaining effective governance, risk and compliance requirements

This is a permanent, full-time opportunity.

What sets you apart

You bring demonstrated experience leading process improvement or business transformation in a complex operational environment, where risk, compliance and strong governance are important considerations. You are confident working across frontline operations, process mapping and data analysis, translating insights into clear recommendations and practical improvements. You build trust with stakeholders, bring people on the journey and know how to simplify work without compromising controls. Experience applying recognised continuous improvement methodologies will support your success.

You will be:

• Clear thinking, with the ability to simplify complex processes and turn insights into practical improvements
• Collaborative, building strong relationships across Centre Teams and the broader business
• Evidence-led, using data and insights to guide decisions and measure impact
• Influential, bringing stakeholders on the journey and supporting change
• Adaptable, balancing improvement opportunities with risk, compliance and operational needs

About us

Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.

We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.

With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.

We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.

Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.

We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage. If you require support or adjustments during the application process, please contact us confidentially at [e-mail].

We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle, including five days paid Life Leave on top of your four weeks annual leave (pro-rated for part-time), 18 weeks gender neutral paid parental leave for primary carers, with no qualifying period and super paid for the duration of the leave period and free parking at your local Westfield destination.

Discover more about working with us.

Applications close Wednesday 28th October 2026.