Process & Change Analyst

People First Bank; Toowoomba Regional; On-site; AUD 90,000 - 120,000; Full time

Job summary

People First Bank is seeking a collaborative Process & Change Analyst to join the Operations Change & Capability team in Toowoomba. You will work with stakeholders to understand proposed changes, assess operational impacts, and translate complex information into practical outputs.

The role involves facilitating workshops, conducting change impact assessments, and developing business process maps that reflect current and future-state operations.

Job description

We’re looking for a collaborative and hands-on Process & Change Analyst to join our Operations Change & Capability team. You’ll work closely with stakeholders to understand proposed changes, assess their operational impacts, and translate complex information into clear, practical and consumable outputs.

This role is ideal for someone who thrives on getting into the detail and turning complexity into clarity. You’ll facilitate workshops, conduct change impact assessments and process gap analyses, and develop comprehensive business process maps that accurately capture current and future-state operations. Your insights and outputs will help stakeholders understand what is changing, who and what is impacted, the capability gaps created by the change, and what is required to support readiness and successful implementation. You’ll also help scope learning requirements and develop and deliver practical training plans and capability-building activities that support adoption and sustainable change. Through your analysis, you’ll identify practical improvement and efficiency opportunities that may benefit Operations.

You’ll confidently operate across both tactical delivery and strategic change, bringing an operational lens to change discussions and positively influencing how change is designed, sequenced and embedded. You’ll transform change demand into structured insights that support prioritisation, readiness and informed decision-making across Operations.

Working under the direction of the Lead, Operations Change & Capability, you’ll own and maintain key change artefacts, including change impact assessments, change-on-a-page summaries, process maps and readiness inputs. You’ll also contribute to the delivery of change initiatives, by applying a blend of change analysis, process analysis, stakeholder engagement, coordination and readiness support. Your work will be delivered in line with agreed change frameworks and governance requirements, ensuring risks, impacts and dependencies are clearly identified and managed.

About the role:

We’re looking for a collaborative and hands-on Process & Change Analyst to join our Operations Change & Capability team. You’ll work closely with stakeholders to understand proposed changes, assess their operational impacts, and translate complex information into clear, practical and consumable outputs.

This role is ideal for someone who thrives on getting into the detail and turning complexity into clarity. You’ll facilitate workshops, conduct change impact assessments and process gap analyses, and develop comprehensive business process maps that accurately capture current and future-state operations. Your insights and outputs will help stakeholders understand what is changing, who and what is impacted, the capability gaps created by the change, and what is required to support readiness and successful implementation. You’ll also help scope learning requirements and develop and deliver practical training plans and capability-building activities that support