Process Assistant (Operations Supervisor), Reverse Logistics (ReLo)

Amazon; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Amazon is launching a new Reverse Logistics (ReLo) operation at BWU1, Moorebank. The Process Assistant will support the Area Manager and help build and run a brand-new operation from day one, ensuring safe, efficient processes and strong cross-department collaboration.

The role requires leading teams, coordinating labour, and driving improvement initiatives across shifts while maintaining high safety and service standards.

Qualifications

• 38 hours+/week with flexible schedule including weekends, nights and holidays.
• Experience leading teams in a distribution center, logistics, or manufacturing environment.
• Excellent written and verbal communication and interpersonal skills to coach, train and assist team members.
• Experience working with computers and Microsoft Office (Outlook, Word, Excel).
• Ability to stand for long periods, lift up to 16 kilos, and work across shifts.

Responsibilities

• Support and work across departments as required.
• Lead meetings, allocate labour, and assign job duties.
• Provide coverage for Area Managers.
• Maintain a safe workplace and ensure operational integrity.
• Measure and monitor workflows and report shift information to front-line management.
• Train associates and supervise daily tasks to deliver great service.
• Assist Area Manager with process improvement projects and workforce engagement.
• Track attendance and labour hours.

Skills

Leadership

Communication

Coaching

Tools

Microsoft Office

Excel

Outlook

Word

Job description

Process Assistant (Operations Supervisor), Reverse Logistics (ReLo)

We’re seeking for an experienced Process Assistant to join the team for the upcoming launch of the Reverse Logistics (ReLo) operation at BWU1, Moorebank. The ReLo team is the specialist team that gives returned products a second life, finding the smartest recovery path for every item to protect both customers and the business. This is a rare ground-floor opportunity to help build a brand-new operation from day one, master a genuinely complex craft, and grow into specialist and leadership roles as we scale. If you're looking for a role to help shape a new operation and grow your career, this is the role for you.

The Process Assistant will support the Area Manager, and will hold responsibilities specific to your process path.

Key job responsibilities

• Support and work across departments as required
• Support daily management of department duties, including allocating labour, leading meetings, and assigning job duties
• Provide coverage for Area Managers
• Maintain a safe workplace by following safety standard operating procedures, ensuring the well-being of all personnel and the integrity of Amazon operations
• Measure and monitor workflows, track onsite performance, and provide important shift information to front-line management to ensure operational excellence across shifts
• Support and train associates to deliver great service and supervise them in their daily tasks
• Support the Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement
• Provide policy follow-up and attendance tracking (duties do not extend to discipline)
• Track and report attendance and labour hours
• Assist the floor as an associate resource, training associates and verifying standard operating procedure compliance

Basic qualifications

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Availability to work 38 hours+/week, and overtime as required
• Previous experience leading teams
• Experience within a distribution center, logistics, or manufacturing environment
• Excellent written and verbal communication and interpersonal skills to coach, train and assist team members
• Experience working with computers and Microsoft Office (Outlook, Word, Excel)

Preferred Qualifications

• Leadership experience directly managing others
• Comfortable in lifting up to 16 kilos, stand/walk for up to 10-12 hours, and be able to frequently push, pull, squat, bend and reach, all with or without reasonable accommodation
• Experience with performance metrics and lean process improvement

Acknowledgement of country

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.