Operations Manager

Amazon; Sydney; On-site; AUD 150,000 - 190,000; Full time

Job summary

Amazon Commercial Services Pty Ltd in Kemps Creek is seeking an experienced Operations Manager to join the Customer Fulfillment team. You will oversee a growing team and define standard work while driving process improvements to scale operations.

The role offers exposure to cross-functional initiatives and leadership across the Fulfillment Center. You will lead Area Managers, monitor metrics hourly, and partner with HR, Finance, Facilities, Safety and IT to deliver a high-quality customer

Qualifications

• Proven leadership experience in logistics or fulfillment environments.
• Experience leading large, diverse teams across multiple sites.
• Strong employee performance management capabilities.
• Excellent verbal and written communication skills.
• Ability to perform root cause analysis and data-driven decisions.
• Familiarity with Lean, Kaizen, Six Sigma concepts.
• Analytical mindset with attention to process improvement.
• Experience coordinating with HR, Finance, Facilities, Safety and IT.

Responsibilities

• Maintain health and safety standards on-site and promote a safety culture.
• Lead Area Managers and shape standard work as operations scale.
• Plan schedules and balance team needs with business goals.
• Coordinate cross-functional process improvement projects.
• Drive productivity, reduce costs, and ensure quality customer outcomes.
• Collaborate with HR, Finance, Facilities, Safety, and IT teams.

Skills

Leadership experience

Multi-site management

Employee performance management

Excellent communication

Root cause analysis

Lean techniques

Process improvement

Data analysis

Education

Bachelor’s or Master’s degree in Engineering/Operations/Supply Chain/Logistics

Tools

Lean

Kaizen

Six Sigma

Job description

Job ID: 10523316 | Amazon Commercial Services Pty Ltd

Here at Amazon we're currently seeking for experienced Operations Managers to join our Customer Fulfillment team at our Robotics Fulfillment Center in Kemps Creek.

This is an excellent opportunity to be part of the AU Fulfillment Center (FC) leadership team during its phase of expansion and growth, whereby you get to define the process flows and shape up standard work routines as the operations scale up.

As an Operations Manager, you’ll deliver inspiring, inclusive leadership for the teams you supervise. But at the same time, you don’t shy away from getting involved whenever necessary.

You’ll be directly responsible for supervising a team of Area Managers and their direct reports: meanwhile, you will report to the Site Lead of your Fulfillment Center. The quality of your leadership is key to achievement in this role: you’ll motivate and inspire your teams to do their best work, while planning schedules and activities that balance their needs with that of the business.

Another key aspect of your role will be to coordinate on numerous process improvement projects, with the aim of streamlining all activities, both for yourself and the team members you supervise. The ideas, innovation and leaps out of the status quo that you come up with could very well be rolled out across the Amazon network: this immense opportunity is yours for the taking.

Please note the shift pattern is set based on 4 days on and 3 days off, working at least one weekend day.

Key Job Responsibilities

• Maintaining Health and Safety standards within your remit area, while promoting an inspiring Health and Safety culture on-site,
• Become a subject matter expert on specific, larger-scale processes and activities within FCs,
• In your inventory control and systems environment, you’ll handle timely data collection, updating operations metrics on an hourly basis,
• You’ll aim to achieve productivity targets, reduce cost per unit, eliminate errors and ensure a high-quality customer experience,
• Work closely with other support teams (HR, Finance, Facilities, Safety and Security, IT) on staffing plans, schedules and performance levels,
• Implement process change and contribute in cross-functional Six Sigma initiatives within your site and the broader Amazon Operations network.

Basic Qualifications

• Proven leadership experience in a similar, innovative logistics, distribution, manufacturing or fast pace retail environment with multi-site/store management experience,
• Previous experience in leading large, diverse teams,
• Experience in employee and performance management experience,
• Excellent communication skills, both verbal and written,
• Proven ability in establishing and carry out root cause analysis, and then extract and analyse the data you generate,
• Experience with performance metrics and process improvement and Lean techniques

Preferred Qualifications

• Completed Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field,
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities,
• Experience managing contingent workforce in a business with peak season,
• Knowledge of Lean, Kaizen, Six Sigma concepts.

Acknowledgement of country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.