Proactive Service & Projects Coordinator

Certified Maintenance Pty Ltd; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Certified Maintenance Pty Ltd in Caroline Springs, VIC, is seeking a proactive service coordinator to manage jobs, coordinate trades, and maintain strong client relationships in a fast-paced environment.

This role focuses on following up quotes, approvals, variations, and keeping works moving from start to finish, with an emphasis on ownership and practical problem solving to achieve the best client outcomes.

Qualifications

• Strong communication and rapport-building skills.
• Phone confidence and proactive mindset.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Manage incoming job requests, quotes, and client enquiries.
• Coordinate trades and suppliers to ensure works are completed efficiently.
• Build and maintain strong relationships with clients.
• Follow up quotes, approvals, variations, and outstanding works.
• Keep jobs progressing through regular communication with clients and trades.
• Resolve client concerns and warranty enquiries professionally.
• Maintain accurate job records and updates throughout the process.
• Work closely with internal team members to support service delivery.
• Identify opportunities to strengthen existing client relationships.

Skills

Communication

Relationship-building

Proactive thinking

Job description

Certified Maintenance Pty Ltd in Caroline Springs, VIC, is seeking a proactive service coordinator to manage jobs, coordinate trades, and maintain strong client relationships in a fast-paced environment.

This role focuses on following up quotes, approvals, variations, and keeping works moving from start to finish, with an emphasis on ownership and practical problem solving to achieve the best client outcomes.