Print Technician

efex; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Salary

Birthday Leave

Wellbeing leave

Varied, hands-on role across multiple?

Grow your technical skills

Job summary

efex in Brisbane is seeking a Print Technician to join our team full-time. You’ll be hands-on across client sites, installing, maintaining and repairing print devices, and ensuring minimal downtime for our managed IT and print customers.

You’ll diagnose issues, provide onsite and remote support, keep accurate documentation, and uphold SLA targets. A valid driver’s licence and experience with Konica Minolta or Kyocera devices are highly regarded, along with excellent customer service skills.

Qualifications

• Proven experience as a Print Technician or similar technical support role.
• Strong experience diagnosing and repairing multi-function printers and print devices.
• Solid understanding of print software and troubleshooting.
• Exposure to IT environments will be highly regarded.
• Experience in production print environments will be highly regarded.
• Experience working with Konica Minolta and Kyocera devices/solutions will be highly regarded.
• Excellent customer service and communication skills, with ability to explain technical issues clearly.
• Strong attention to detail and commitment to quality outcomes.
• Ability to work independently and as part of a team.
• Current and valid driver’s licence.
• Blue Card (or ability to obtain one) for working with children.

Responsibilities

• Provide onsite and remote support for print devices and related software.
• Deliver repairs, installations, and preventative maintenance across a range of devices.
• Build strong relationships with customers through clear communication and reliable service.
• Ensure all work is completed in line with SLA requirements and service delivery processes.
• Maintain accurate job documentation, system updates, and stock management.
• Proactively identify opportunities to improve service delivery and customer outcomes.

Skills

Print Technician

Troubleshooting

Customer service

Communication

Teamwork

Attention to detail

Tools

Konica Minolta

Kyocera devices

Job description

Deliver reliable print performance through expert support, maintenance, and smart solutions.

At efex, no two days are the same. You’ll be hands-on across diverse client sites, diagnosing print issues, maintaining devices, and ensuring minimal downtime, backed by a supportive team that values practical problem solving and great service.

Who we are:

With over 20 local branches supported by a strong national presence, efex is one of Australia’s leading IT and digital services providers. We deliver right-sized solutions in IT, print, and communications that help businesses run smarter, simpler, and more efficiently.

Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first - our clients and our team.

The Role:

We’re looking for a Print Technicianto join our Brisbane teamfull-time.

In this role, you’ll play a key part in delivering high-quality print support across our Managed IT and Print customer base. You’ll be responsible for installations, maintenance, and troubleshooting, ensuring our clients experience minimal downtime and maximum efficiency.

Key Responsibilities

• Provide onsite and remote supportfor print devices and related software
• Deliver repairs, installations, and preventative maintenanceacross a range of devices
• Build strong relationships with customers through clear communication and reliable service
• Ensure all work is completed in line with SLA requirements and service delivery processes
• Maintain accurate job documentation, system updates, and stock management
• Proactively identify opportunities to improve service delivery and customer outcomes

About You

• Proven experience as a Print Technicianor in a similar technical support role
• Strong experience diagnosing and repairing multi-function printers and print devices
• Solid understanding of print software and troubleshooting
• Exposure to IT environmentswill be highly regarded
• Experience in production print environmentswill be highly regarded
• Experience working with Konica Minolta and Kyocera devices/solutionswill be highly regarded
• Excellent customer service and communication skills, with the ability to explain technical issues clearly
• Strong attention to detail and commitment to quality outcomes
• Ability to work independently and as part of a team
• Current and valid driver’s licence
• Blue Card (or ability to obtain one)for working with children

What we offer:

• Competitive Salary: We recognize and value your expertise, offering top-tier compensation commensurate with your skills and experience.
• Birthday Leave:Take a well-deserved day off to celebrate your special day, because we believe in recognizing and celebrating our team members' milestones.
• Wellbeing leave: take up to two days from your personal leave each year to focus on your wellbeing
• Varied, hands-on roleacross multiple clients and technologies
• Opportunities to grow your technical skillsin both print and IT environments

If you’re passionate about delivering exceptional service and enjoy working in a hands-on technical role, we’d love to hear from you.

Please note: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.