Print Technician: Onsite/Remote Support, Growth & Perks

efex; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Salary

Birthday Leave

Wellbeing leave

Varied, hands-on role across multiple?

Grow your technical skills

Job summary

efex in Brisbane is seeking a Print Technician to join our team full-time. You’ll be hands-on across client sites, installing, maintaining and repairing print devices, and ensuring minimal downtime for our managed IT and print customers.

You’ll diagnose issues, provide onsite and remote support, keep accurate documentation, and uphold SLA targets. A valid driver’s licence and experience with Konica Minolta or Kyocera devices are highly regarded, along with excellent customer service skills.

Qualifications

• Proven experience as a Print Technician or similar technical support role.
• Strong experience diagnosing and repairing multi-function printers and print devices.
• Solid understanding of print software and troubleshooting.
• Exposure to IT environments will be highly regarded.
• Experience in production print environments will be highly regarded.
• Experience working with Konica Minolta and Kyocera devices/solutions will be highly regarded.
• Excellent customer service and communication skills, with ability to explain technical issues clearly.
• Strong attention to detail and commitment to quality outcomes.
• Ability to work independently and as part of a team.
• Current and valid driver’s licence.
• Blue Card (or ability to obtain one) for working with children.

Responsibilities

• Provide onsite and remote support for print devices and related software.
• Deliver repairs, installations, and preventative maintenance across a range of devices.
• Build strong relationships with customers through clear communication and reliable service.
• Ensure all work is completed in line with SLA requirements and service delivery processes.
• Maintain accurate job documentation, system updates, and stock management.
• Proactively identify opportunities to improve service delivery and customer outcomes.

Skills

Print Technician

Troubleshooting

Customer service

Communication

Teamwork

Attention to detail

Tools

Konica Minolta

Kyocera devices

Job description

efex in Brisbane is seeking a Print Technician to join our team full-time. You’ll be hands-on across client sites, installing, maintaining and repairing print devices, and ensuring minimal downtime for our managed IT and print customers.

You’ll diagnose issues, provide onsite and remote support, keep accurate documentation, and uphold SLA targets. A valid driver’s licence and experience with Konica Minolta or Kyocera devices are highly regarded, along with excellent customer service skills.