Field Service Technician - Production Printer Specialist

Konica Minolta Australia; Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Collaborative team culture

Paid parental leave

Flexible workplace policies

Job summary

A technology solutions provider is seeking a Field Service Technician to join their South East Print Production team in Melbourne. The role involves the installation and support of Colour and B&W print production equipment, ensuring customer satisfaction through maintenance. Ideal candidates have technical experience, strong troubleshooting skills, and a commitment to continuous learning. Excellent communication and interpersonal skills are essential. The company offers a collaborative culture and various benefits for personal growth.

Qualifications

• Technical field service experience, ideally with production printers.
• Strong mechanical, electrical, and software troubleshooting skills.
• Current Australian working rights.

Responsibilities

• Install and support print production equipment.
• Perform on-site Corrective and Preventative maintenance.
• Collaborate with the VIC Service Team.

Skills

Problem-solving

Communication skills

Attention to detail

Mechanical troubleshooting

Electrical troubleshooting

Job description

Overview

Field Service Technician - Production Printer Specialist. We are looking to fill a Field Service Technician position to join our South East Print Production team, providing outstanding service and support to our valuable customer base. The successful candidate will be responsible for the installation and support of Colour and B&W print production equipment and ancillary products with associated software & service solutions. Working as part of the VIC Service Team, you will ensure customer satisfaction through on-site Corrective and Preventative maintenance on customer equipment. This role works within a team of dedicated technicians and reports directly to the Service Delivery Manager. As part of your role, you will receive practical benefits including a company-provided vehicle, mobile phone, and other tools necessary to help you succeed on the job and stay connected with your team.

Previous experience in the Print Production industry is highly desirable and will be looked upon favourably, although not essential for the right candidate in a similar industry looking to start their career in a hands-on technical role with fantastic learning and development opportunities. As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.

Responsibilities

• Install and support Colour and B&W print production equipment and ancillary products with associated software & service solutions.
• Perform on-site Corrective and Preventative maintenance to ensure customer satisfaction.
• Collaborate with the VIC Service Team and report to the Service Delivery Manager.

Ideal Candidate

• Experience working with high-volume production printers, digital presses, or similar equipment (Konica Minolta, Ricoh, Fuji, Canon, etc.).
• Strong problem-solving ability with a proactive, solutions-focused mindset.
• A solid understanding of print workflows, colour quality, and finishing processes.
• Excellent communication and interpersonal skills, with the ability to engage confidently with both technical and non-technical stakeholders.
• The ability to work independently, while maintaining strong team communication and a transparent approach to workload.
• A genuine commitment to continuous learning and technical development.

Requirements

Essential Requirements

• Technical field service experience, ideally with production printers, digital presses, or high-volume print systems.
• Strong mechanical, electrical, and software troubleshooting skills.
• Solid understanding of network connectivity, print servers, and production print environments.
• Proven ability to perform in time-sensitive or high-pressure environments.
• Excellent organisation, time management, and attention to detail.
• Valid Driver's License.
• Ability to obtain a Police Check, Working with Children Check, and AGSVA Security Clearance (preferred).
• Flexibility to participate in an after-hours standby roster as required.
• Current Australian working rights (visa sponsorship is not available).

Benefits

Why Konica Minolta? You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility. Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities.

Equal Opportunities We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability. If you require any adjustments/assistance during the recruitment process please reach out to [e-mail]

Join our Team and thrive in an environment built on strong Collaboration, continuous Learning and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.