Principal Investigations Officer

Office of the Public Guardian QLD; Brisbane; On-site; AUD 120,000 - 150,000; Full time

Job summary

Office of the Public Guardian QLD in Brisbane seeks a Principal Investigations Officer to lead complex investigations, mentor Senior Investigations Officers and Investigations Officers, and provide strategic advice to improve investigation services. The role involves negotiating outcomes with stakeholders and appearing before tribunals as needed.

You will travel across Queensland, with overnight stays when required, and may work hours outside the standard schedule to ensure timely,

Qualifications

• Certificate IV or Diploma in Government Investigations, or related qualifications is desirable.
• Willingness to travel across the State, including overnight stays.
• Flexibility to work hours outside normal schedule.

Responsibilities

• Undertake complex investigations relating to abuse, neglect and exploitation, and to decision-making for adults with impaired capacity.
• Provide advice to investigators, attorneys, administrators and informal decision makers on responsibilities for decisions.
• Prepare and review investigation reports and recommendations, including protective actions.
• Negotiate high-conflict matters with stakeholders to reach informal and formal outcomes.
• Appear before tribunals/courts as required.
• Provide high-level operational advice to the Team Leader Investigations to improve service delivery.
• Coach and mentor Senior Investigations Officers and Investigations Officers.
• Establish and maintain positive, ethical relationships with stakeholders in a multidisciplinary workplace.

Skills

Negotiation

Mentoring

Coaching

Stakeholder management

Leadership

Education

Gov Investigations Cert IV/Diploma or related

Job description

Office of the Public Guardian QLD - Brisbane QLD

As the Principal Investigations Officer you will conduct complex investigations and negotiations, and will provide mentoring, guidance and supervision to Senior Investigations Officers and Investigations Officers.

The Office of the Public Guardian (OPG) is an independent statutory office established to protect the rights and interests of adults with impaired decisionmaking capacity, and children and young people in the child protection system and other visitable sites.

Join us as we protect, support, advocate, educate and empower, to build a Queensland where our most vulnerable community members can live with dignity.

Your Key Responsibilities:

• Undertake complex investigations relating to:
  • allegations of abuse, neglect, exploitation; and
  • the appropriateness and/or the adequacy of decision-making arrangements of adults with impaired decision-making capacity.
• Provide advice to investigators, attorneys, administrators and informal decision makers on the responsibilities of making decisions for adults with impaired decision-making capacity.
• Prepare and review investigation reports and recommendations, including making recommendations to take protective actions.
• Negotiate sensitive and high conflict matters with interested parties and stakeholders to reach informal and formal outcomes.
• Appear before the Queensland Civil and Administrative Tribunal or other relevant tribunals/courts, as required.
• Provide high level operational advice and assistance to the Team Leader Investigations to drive continual improvement practices underpinning the customer-centric, timely and responsive delivery of investigation services.
• Provide coaching and mentoring of Senior Investigations Officers and Investigations Officers to ensure their effective performance.
• Establish and maintain positive relationships with all stakeholders and team members, contributing to a multi-disciplinary workplace that behaves in an ethical, respectful and culturally sensitive manner.

Qualifications and Conditions:

• You must possess a C class driver's licence.
• A Certificate IV or Diploma in Government Investigations, or tertiary qualifications relating to investigations, social, health, behavioural sciences or related disciplines is desirable.
• The role requires travel throughout the State, including overnight stays, where necessary.
• The role may require you to work hours outside the normal work hours.

Job Ad Reference: QLD/704721/26