Investigations Intake and Referral Officer

Office of the Public Guardian QLD; Brisbane; On-site; AUD 60,000 - 78,000; Full time

Job summary

Office of the Public Guardian QLD in Brisbane is seeking an Investigations Intake and Referral Officer to assess requests for investigations and support the Investigations team in timely case progress. The role focuses on clear information provision to attorneys and guardians and on directing referrals efficiently.

You will travel across the state, work hours outside the norm when required, and hold relevant qualifications such as a Certificate IV or Diploma in Government Investigations.

Qualifications

• You must possess a C class driver's licence.
• The role may require travel throughout the State, including overnight stays.
• A Certificate IV or Diploma in Government Investigations, or related tertiary qualifications, are desirable.

Responsibilities

• Assess requests for investigations and determine appropriate action for referrals.
• Assist the Investigations team in the timely conduct of investigations.
• Provide information and advice to attorneys, guardians, administrators and informal decision makers.
• Support the public to refer matters of concern promptly and appropriately.
• Deliver intake and assessment processes to progress referrals for investigation in a timely manner.
• Maintain referral pathways and stakeholder relationships with ethical, respectful, and culturally sensitive conduct.

Skills

C class driver's licence

Education

Certificate IV in Government Investigations

Diploma in Government Investigations

Tertiary qualifications in investigations/ social/ health/ behavioural sciences

Job description

Investigations Intake and Referral Officer

Office of the Public Guardian QLD – Brisbane QLD

As the Investigations Officer (Intake and Referral) you will assess requests for investigations that are received. You will assist the Investigations team in the timely conduct of investigations.

The Office of the Public Guardian (OPG) is an independent statutory office established to protect the rights and interests of adults with impaired decision-making capacity, and children and young people in the child protection system and other visitable sites.

Join us as we protect, support, advocate, educate and empower, to build a Queensland where our most vulnerable community members can live with dignity.

Your key responsibilities

• Communicate the Public Guardian's investigations functions and powers to clients.
• Provide information and advice to attorneys, guardians, administrators and informal decision makers.
• Support members of the public to refer matters of concern in a timely and appropriate way.
• Deliver intake and assessment processes to progress referrals for investigation in a timely manner.
• Communicate and maintain referral pathways.
• Establish and maintain positive relationships with all stakeholders and team members, contributing to a multi-disciplinary workplace that behaves in an ethical, respectful and culturally sensitive manner.

Qualifications and conditions

• You must possess a C class driver's licence.
• The role requires travel throughout the State, including overnight stays, where necessary.
• A Certificate IV or Diploma in Government Investigations, or tertiary qualifications relating to investigations, social, health, behavioural sciences or related disciplines is desirable.
• The incumbent may be required to work hours outside the normal work hours.

Applications to remain current for 12 months.

Job Ad Reference: QLD/704535/26

Closing Date: Tuesday, 3rd November 2026