Investigations Intake and Referral Officer

Office of the Public Guardian; Brisbane; On-site; AUD 65,000 - 85,000; Full time

Job summary

The Office of the Public Guardian in Brisbane is seeking an Investigations Intake and Referral Officer to manage intake, assess referrals and coordinate investigations across Queensland. You will engage with clients and professionals to ensure timely actions and maintain clear referral pathways.

You will travel statewide as required, liaising with attorneys, guardians and decision makers, while upholding ethical, respectful and culturally sensitive service standards.

Qualifications

• C class driver’s licence is required.
• Role requires travel throughout Queensland, including overnight stays.
• Desirable: Certificate IV or Diploma in Government Investigations or related disciplines.

Responsibilities

• Communicate the Public Guardian's investigations functions and powers to clients.
• Provide information and advice to attorneys, guardians, administrators and informal decision makers.
• Support members of the public to refer matters of concern in a timely and appropriate way.
• Deliver intake and assessment processes to progress referrals for investigation in a timely manner.
• Communicate and maintain referral pathways.
• Establish and maintain positive relationships with all stakeholders and team members, contributing to a multi-disciplinary workplace that behaves in an ethical, respectful and culturally sensitive manner.

Skills

C class licence

Travel readiness

Education

Certificate IV in Government Investigations

Diploma in Government Investigations / related disciplines

Job description

Investigations Intake and Referral Officer

Office of the Public Guardian – Brisbane QLD

The Office of the Public Guardian (OPG) is an independent statutory office established to protect the rights and interests of adults with impaired decision-making capacity, and children and young people in the child protection system and other visitable sites.

Join us as we protect, support, advocate, educate and empower, to build a Queensland where our most vulnerable community members can live with dignity.

Your key responsibilities

• Communicate the Public Guardian's investigations functions and powers to clients.
• Provide information and advice to attorneys, guardians, administrators and informal decision makers.
• Support members of the public to refer matters of concern in a timely and appropriate way.
• Deliver intake and assessment processes to progress referrals for investigation in a timely manner.
• Communicate and maintain referral pathways.
• Establish and maintain positive relationships with all stakeholders and team members, contributing to a multi-disciplinary workplace that behaves in an ethical, respectful and culturally sensitive manner.

Qualifications and conditions

• You must possess a C class driver's licence.
• The role requires travel throughout the State, including overnight stays, where necessary.
• A Certificate IV or Diploma in Government Investigations, or tertiary qualifications relating to investigations, social, health, behavioural sciences or related disciplines is desirable.
• The incumbent may be required to work hours outside the normal work hours.

Applications to remain current for 12 months.

Job Ad Reference: QLD/704535/26

Closing Date: Tuesday, 3rd November 2026