Premium Workplace Concierge - Front Desk & Guest Experience

Work Initiatives; North Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Weekday hours

Modern offices

Job summary

Randstad is seeking a polished Workplace Concierge at a premier Parramatta Square site. You will drive guest and employee experiences, manage front-of-house operations, and be the friendly face of the workplace for staff, clients, and VIP guests.

You will handle reception, visitor access, floor walks, and coordination of meetings, catering, and basic AV support, while partnering with facilities teams to maintain a top-tier environment.

Qualifications

• Proven track record in corporate concierge, hospitality, front-of-house, or premium customer service roles.

Responsibilities

• Warmly welcome employees, clients, media, and VIPs; manage front-desk reception, visitor access, temp passes, and lobby tracking systems.
• Engage with floor occupants; conduct daily floor walks to ensure meeting rooms, pantries, mailrooms, and workstations are maintained and stocked.
• Assist with meeting room bookings, resolve scheduling conflicts, coordinate catering, and provide basic AV/tech support for presentations.
• Identify facility, maintenance, or security needs early; raise work orders, manage locker allocations, and coordinate with cleaning and facilities teams.
• Act as primary point of contact for site inquiries and wayfinding; respond within 24 hours with a personal follow-up.

Skills

Front-of-house experience

Guest management systems

Excellent communication

Polished professional presence

Police check ready

Tools

Condeco

Lobby Tracking Systems

Job description

Randstad is seeking a polished Workplace Concierge at a premier Parramatta Square site. You will drive guest and employee experiences, manage front-of-house operations, and be the friendly face of the workplace for staff, clients, and VIP guests.

You will handle reception, visitor access, floor walks, and coordination of meetings, catering, and basic AV support, while partnering with facilities teams to maintain a top-tier environment.