Concierge

Work Initiatives; North Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Weekday hours

Modern offices

Job summary

Randstad is seeking a polished Workplace Concierge at a premier Parramatta Square site. You will drive guest and employee experiences, manage front-of-house operations, and be the friendly face of the workplace for staff, clients, and VIP guests.

You will handle reception, visitor access, floor walks, and coordination of meetings, catering, and basic AV support, while partnering with facilities teams to maintain a top-tier environment.

Qualifications

• Proven track record in corporate concierge, hospitality, front-of-house, or premium customer service roles.

Responsibilities

• Warmly welcome employees, clients, media, and VIPs; manage front-desk reception, visitor access, temp passes, and lobby tracking systems.
• Engage with floor occupants; conduct daily floor walks to ensure meeting rooms, pantries, mailrooms, and workstations are maintained and stocked.
• Assist with meeting room bookings, resolve scheduling conflicts, coordinate catering, and provide basic AV/tech support for presentations.
• Identify facility, maintenance, or security needs early; raise work orders, manage locker allocations, and coordinate with cleaning and facilities teams.
• Act as primary point of contact for site inquiries and wayfinding; respond within 24 hours with a personal follow-up.

Skills

Front-of-house experience

Guest management systems

Excellent communication

Polished professional presence

Police check ready

Tools

Condeco

Lobby Tracking Systems

Job description

A global leader in commercial real estate and property services is seeking a polished, energetic Workplace Concierge to deliver premium, high-touch guest and employee experiences at a premier corporate site in Parramatta Square.

As the face of the workplace, you will play a critical role in driving engagement, managing front-of-house operations, and ensuring a seamless, top-tier environment for corporate staff, clients, and VIP guests.

Key Responsibilities

• Warmly welcome employees, clients, media, and VIPs. Manage front-desk reception, visitor access, temp passes, and lobby tracking systems.
• Spend time actively engaging with floor occupants, conducting daily floor walks to ensure meeting rooms, pantries, mailrooms, and workstations are immaculately maintained and fully stocked.
• Assist with meeting room and conference bookings, resolve scheduling conflicts, coordinate catering, and provide basic AV/tech support for presentations.
• Identify facility, maintenance, or security needs early. Raise work orders, manage locker allocations, direct deliveries, and collaborate with cleaning, building, and facilities management teams.
• Act as the primary point of contact for site inquiries and wayfinding, ensuring all requests are responded to within 24 hours with a personal follow-up.

About You

• Proven track record in corporate concierge, high-end hospitality, front-of-house reception, or premium customer service roles.
• Experience using guest management, visitor booking, or ticketing systems (experience with Condeco or Lobby Tracking Systems is an advantage).
• Outstanding interpersonal and written communication skills with a polished, professional presence.
• Highly organised with keen attention to detail and a hands-on approach to maintaining brand standards and seamless workplace operations.
• Able to successfully pass a Police Check prior to commencement.

Key Details & Benefits

• Based at modern offices in Parramatta Square, directly adjacent to Parramatta Station.
• Consistent corporate hours (Monday-Friday, 8:00 AM - 4:30 PM) with no weekend shifts.
• Gain high-profile corporate account experience with an industry-leading property firm.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.