Premium Tenant Experience Concierge & Facilities Lead

Savills; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Generous Leave

Parental Support

Wellbeing days

Flexibility

Growth opportunities

Culture

Job summary

Savills Melbourne is seeking a Concierge / Facilities Coordinator to be the face of a premium commercial asset, delivering excellent front-of-house service and supporting day-to-day operations.

You will welcome tenants and visitors, handle enquiries, coordinate facilities activities and work with the Asset Management team to create an outstanding tenant experience. This hands-on role suits a customer-focused professional who thrives on relationships and operational excellence.

Qualifications

• Experience in administration, customer service or facilities coordination.
• Proficiency with Microsoft Office and quick learning of new systems.
• Excellent customer service and interpersonal skills.
• Strong written and verbal communication with attention to detail.
• Ability to build relationships with tenants, clients, visitors and service providers.
• Professional presentation and commitment to service excellence.

Responsibilities

• Support day-to-day administration, including invoicing, POs, mailing and document management.
• Manage tenant and stakeholder enquiries with a focus on exceptional service.
• Coordinate property events and activities from planning to execution.
• Oversee maintenance requests, deliveries and compliance with building procedures.
• Prepare reports and incident documentation for clients.
• Liaise with building management and service providers to coordinate repairs and access.

Skills

Administration

Customer service

Facilities coordination

Microsoft Office

Communication skills

Relationship building

Tools

Microsoft Office

Job description

Savills Melbourne is seeking a Concierge / Facilities Coordinator to be the face of a premium commercial asset, delivering excellent front-of-house service and supporting day-to-day operations.

You will welcome tenants and visitors, handle enquiries, coordinate facilities activities and work with the Asset Management team to create an outstanding tenant experience. This hands-on role suits a customer-focused professional who thrives on relationships and operational excellence.