Concierge/Facilities Coordinator

Savills Australia & New Zealand; City of Melbourne; On-site; AUD 65,000 - 88,000; Full time

Benefits offered by this job

Generous Leave

Parental Support

Family & Wellbeing

Flexibility

Growth

Culture

Job summary

Savills Australia & New Zealand is seeking a Concierge / Facilities Coordinator in Melbourne to be the face of a premium commercial asset. You will welcome tenants and visitors, handle inquiries and support day-to-day operations with the Asset Management team to deliver outstanding tenant experiences.

This hands-on, customer-focused role emphasizes building relationships, coordinating facilities activities and maintaining operational excellence across the building.

Qualifications

• Experience in administration, customer service or facilities coordination.
• Strong computer literacy with Microsoft Office and ability to learn new systems.
• Exceptional customer service and interpersonal skills.
• Strong verbal and written communication abilities.
• Attention to detail and commitment to high-quality service.
• Ability to build positive relationships with tenants, clients and service providers.
• Confidence in handling inquiries and resolving issues promptly.

Responsibilities

• Support day-to-day administration, including invoicing, purchase orders, mailing and document management.
• Manage tenant and stakeholder inquiries, fostering positive relationships and delivering exceptional customer service.
• Coordinate property events and activities, ensuring seamless planning and execution.
• Oversee maintenance requests, deliveries and compliance with building procedures.
• Prepare reports and documentation, including incident reporting for clients.
• Liaise with building management and service providers to coordinate repairs, access requirements and operational needs.

Skills

Customer service

Administration

Facilities coordination

Microsoft Office

Communication

Relationship building

Problem solving

Attention to detail

Tools

Microsoft Office

Job description

Reporting to the Associate Director, as Concierge / Facilities Coordinator you will be the face of a premium Melbourne commercial asset, delivering exceptional front-of-house service while supporting the smooth day-to-day operations of the building. Working closely with the Asset Management team, you will welcome tenants and visitors, manage enquiries, coordinate facilities activities and help create an outstanding tenant experience. This is a varied, hands‑on role suited to a customer‑focused professional who enjoys building relationships and ensuring operational excellence.

What You’ll be Doing

• Supporting day‑to‑day administration, including invoicing, purchase orders, mailing and document management.
• Managing tenant and stakeholder enquiries, fostering positive relationships and delivering exceptional customer service.
• Coordinating property events and activities, ensuring seamless planning and execution.
• Overseeing maintenance requests, deliveries and compliance with building procedures.
• Preparing reports and documentation, including incident reporting for clients.
• Liaising with building management and service providers to coordinate repairs, access requirements and operational needs.

What You’ll Bring

• Previous experience in administration, customer service and/or facilities coordination.
• Strong computer literacy, with proficiency across Microsoft Office applications and the ability to quickly learn new systems and technologies.
• Exceptional customer service and interpersonal skills.
• Strong verbal and written communication abilities.
• Strong attention to detail and commitment to delivering a high standard of service.
• Ability to build positive relationships with tenants, clients, visitors and service providers.
• Confidence in handling enquiries and resolving issues in a timely manner.
• Professional presentation and a passion for creating exceptional customer experiences.

Why Savills is a Great Place to Work

At Savills, we believe in helping people thrive through places and spaces, and that starts with our own team. As a global leader in property solutions, with 42,000 professionals across 70 countries and over 170 years of expertise, we know that our greatest strength is our people.

When you join Savills, you’re not just starting a job, you’re becoming part of a culture that celebrates individuality, supports wellbeing, and invests in your growth. We live by four promises: we listen, we empower, we challenge, and we collaborate, because we know that together we can achieve great things.

We offer more than a career, here’s just a glimpse of what you can expect:

• Generous Leave - Extra days to recharge and enjoy life
• Parental Support - Industry‑leading parental leave benefits and bonuses
• Family & Wellbeing - Fertility and reproductive leave, plus dedicated wellbeing days
• Flexibility - Work arrangements that support your lifestyle
• Growth - Access to learning and development platforms
• Culture - Social events, charity days, and an inclusive, supportive workplace

We are committed to creating a diverse, inclusive and accessible workplace where everyone feels valued and respected. We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disability, and those of all ages, faiths and cultures.