Concierge & Facilities Coordinator: Tenant Experience

Savills Australia & New Zealand; City of Melbourne; On-site; AUD 65,000 - 88,000; Full time

Benefits offered by this job

Generous Leave

Parental Support

Family & Wellbeing

Flexibility

Growth

Culture

Job summary

Savills Australia & New Zealand is seeking a Concierge / Facilities Coordinator in Melbourne to be the face of a premium commercial asset. You will welcome tenants and visitors, handle inquiries and support day-to-day operations with the Asset Management team to deliver outstanding tenant experiences.

This hands-on, customer-focused role emphasizes building relationships, coordinating facilities activities and maintaining operational excellence across the building.

Qualifications

• Experience in administration, customer service or facilities coordination.
• Strong computer literacy with Microsoft Office and ability to learn new systems.
• Exceptional customer service and interpersonal skills.
• Strong verbal and written communication abilities.
• Attention to detail and commitment to high-quality service.
• Ability to build positive relationships with tenants, clients and service providers.
• Confidence in handling inquiries and resolving issues promptly.

Responsibilities

• Support day-to-day administration, including invoicing, purchase orders, mailing and document management.
• Manage tenant and stakeholder inquiries, fostering positive relationships and delivering exceptional customer service.
• Coordinate property events and activities, ensuring seamless planning and execution.
• Oversee maintenance requests, deliveries and compliance with building procedures.
• Prepare reports and documentation, including incident reporting for clients.
• Liaise with building management and service providers to coordinate repairs, access requirements and operational needs.

Skills

Customer service

Administration

Facilities coordination

Microsoft Office

Communication

Relationship building

Problem solving

Attention to detail

Tools

Microsoft Office

Job description

Savills Australia & New Zealand is seeking a Concierge / Facilities Coordinator in Melbourne to be the face of a premium commercial asset. You will welcome tenants and visitors, handle inquiries and support day-to-day operations with the Asset Management team to deliver outstanding tenant experiences.

This hands-on, customer-focused role emphasizes building relationships, coordinating facilities activities and maintaining operational excellence across the building.