Premium Tenant Experience Concierge

Colonial Group; Perth; On-site; AUD 40,000 - 56,000; Full time

Job summary

Colonial Group is seeking a Concierge Executive to warmly welcome tenants and visitors in the lobby area of the assigned office building in Perth. You will act as the face of the building, delivering premium service and sharing local knowledge to enhance the tenant experience.

In addition to frontline hospitality, you will support tenant activation and identify opportunities to improve the customer journey by gathering feedback and staying current with trends in the precinct.

Qualifications

• Experience in customer service or hospitality environments.
• Strong written and verbal communication skills.
• Experience in a customer experience role is preferred.
• Must hold a valid National Police Check.

Responsibilities

• Greet, welcome and serve tenants and visitors to the asset.
• Be a prime source of knowledge about the asset and local precinct.
• Provide services that add convenience, exclusivity, community and utility.
• Work from the lobby and rove around the building to engage with tenants and visitors.
• Represent the brand alongside the client and embody Accor values.

Skills

Customer service

Hospitality

Communication

People skills

Job description

Colonial Group is seeking a Concierge Executive to warmly welcome tenants and visitors in the lobby area of the assigned office building in Perth. You will act as the face of the building, delivering premium service and sharing local knowledge to enhance the tenant experience.

In addition to frontline hospitality, you will support tenant activation and identify opportunities to improve the customer journey by gathering feedback and staying current with trends in the precinct.