Premium Workplace Concierge & Hospitality Lead (12-Month)

Accor Apartments & Realty; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Colonial Group in Sydney seeks a Workplace Experience and Hospitality Executive to curate 5-star experiences for tenants, visitors and stakeholders. You will blend daily F&B operations, premium concierge hospitality and proactive workplace services to sustain the asset’s luxury standards.

This is a 12‑month fixed‑term contract with a potential extension. You will welcome guests, deliver refined conference room service, coordinate events, liaise with suppliers and respond promptly to feedback to

Qualifications

• Hospitality or hotel background required.
• Experience in premium F&B service.
• Customer-facing, concierge or luxury guest services background.
• Proven ability to coordinate and plan events.
• Must hold a valid National Police Check.

Responsibilities

• Proactively welcome tenants and visitors with premium concierge and lobby services.
• Deliver high-quality food and beverage service in conference rooms.
• Provide table service for beverages in executive lounge areas.
• Coordinate daily workplace operations and tenant activation events.
• Liaise with suppliers to identify opportunities for service improvements.
• Respond promptly to tenant feedback to maintain premium standards.

Skills

Hospitality

Concierge

F&B service

Event coordination

Communication

National Police Check

Job description

Purpose

As a Workplace Experience and Hospitality Executive, you will curate exceptional, 5-star experiences for tenants, visitors, and stakeholders. Reporting to leadership, you will seamlessly combine daily F&B operations, premium concierge hospitality, and proactive workplace services, ensuring our office environment radiates convenience, community, and the prestigious hospitality Accor is celebrated for.

The successful candidate will be hired on a 12-month fixed-term contract with an option to extend in line with the contractual agreement.

Primary Responsibilities

• Proactively welcome tenants and visitors, offering premium concierge and personalised lobby services.
• Deliver exceptional food and beverage services in conference rooms, ensuring impeccable set-ups.
• Provide table service for beverages in adjacent executive lounge areas to enhance the experience.
• Co-ordinate daily workplace operations, tenant activation initiatives, and community-building events.
• Liaise with preferred suppliers to identify opportunities for service innovation.
• Respond promptly to tenant feedback, maintaining the asset's premium operating standards.

Skills and Experience

• Strong hospitality or hotel background with experience in premium food and beverage service.
• Demonstrated experience in a customer-facing, concierge, or luxury guest services role.
• Proven capability in co-ordinating and planning events with seamless operational delivery.
• Excellent communication skills with a genuine passion for curating personalised customer experiences.
• All successful candidates will be required to hold a valid National Police Check