Premium Customer Service Executive (4-Month Contract)

Archie Rose Distilling Co.; Bayside; On-site; AUD 56,000 - 78,000; Part time

Job summary

Archie Rose Distilling Co. in Banksmeadow NSW seeks a Temporary Customer Service Executive for a 4 month fixed term contract. You will handle email, phone and live chat, serving as the first contact for customers and positively representing the Archie Rose brand.

You will support the Customer Service Manager to resolve or direct enquiries, assist with online orders and respond to guest inquiries for the Archie Rose Bar & Spirits Experience bookings.

Qualifications

• Passion for delivering outstanding customer service across channels.
• Experience in a customer-facing role within premium consumer products, events or hospitality.
• Ability to identify urgent priorities and make independent decisions.

Responsibilities

• Deliver outstanding service across email, phone and live chat.
• Be the first point of contact for customers and represent the Archie Rose brand.
• Support the Customer Service Manager to resolve or direct enquiries.
• Assist customers with online orders and guest inquiries for Archie Rose experiences.

Skills

Customer service

Communication

Organisational skills

Attention to detail

Hospitality experience

Multi-channel support

Problem solving

Tools

Gorgias

Shopify

7Rooms

Google Workspace

Microsoft Office

Job description

Archie Rose Distilling Co. in Banksmeadow NSW seeks a Temporary Customer Service Executive for a 4 month fixed term contract. You will handle email, phone and live chat, serving as the first contact for customers and positively representing the Archie Rose brand.

You will support the Customer Service Manager to resolve or direct enquiries, assist with online orders and respond to guest inquiries for the Archie Rose Bar & Spirits Experience bookings.