Seasonal Customer Service Pro – Fast-Paced, Wellness & Perks

White-Fox-Boutique; Sydney; On-site; AUD 39,000 - 50,000; Part time

Benefits offered by this job

On-site parking

Wellness facilities (on-site pilates,

Coffee bar

Team events

Job summary

White Fox is seeking a temporary Customer Service Casuals to support our fast-paced peak sale period from mid-October to end of January. Based at our Rosebery office in Sydney, the role suits someone who thrives in a dynamic fashion environment and can commit to at least three days per week (Mon and Thu are essential).

You will respond to customer inquiries by email and live chat, process returns and replacements, and help maintain accurate customer records.

Qualifications

• Previous customer service experience (either online or in-store).
• Strong organisational skills, ability to multi-task & show initiative.
• Experience in a fast paced working environment.
• Excellent communication skills.
• Excellent attention to detail.
• Strong grammar skills.
• Comprehensive computer skills with an iMAC.

Responsibilities

• Communicating with customers & ensuring customer satisfaction on emails & live-chat
• Handle customer queries professionally, provide knowledgeable solutions and follow up as required
• Ensuring customer profiles & communication is documented
• Working with the returns team on processing returns & faulty replacements
• Provide backup and support to other Customer Service team members as/when requested

Skills

Customer service

Organisational skills

Fast paced environment

Communication skills

Attention to detail

Grammar skills

Mac/iMac

Tools

iMAC

Job description

White Fox is seeking a temporary Customer Service Casuals to support our fast-paced peak sale period from mid-October to end of January. Based at our Rosebery office in Sydney, the role suits someone who thrives in a dynamic fashion environment and can commit to at least three days per week (Mon and Thu are essential).

You will respond to customer inquiries by email and live chat, process returns and replacements, and help maintain accurate customer records.