Impactful Customer Response Consultant (12‑Month Contract)

Anglicare Australia; Sydney; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Flexible work options to support work‑

Salary packaging benefits

Discounts to over 400 retailers

Employee Assistance Program (EAP)

Fitness Passport with discounts

Job summary

Anglicare Sydney is seeking a Customer Response Consultant to join our Customer Contact Centre team on a 12-month max-term, full-time basis. You’ll handle multi-channel enquiries with empathy, connecting customers and families with the right Anglicare services.

The role requires at least 12 months in a customer contact centre, strong communication, problem-solving and data-entry skills, and experience with Microsoft Office and CRM systems. Hours are 9:30am–5:30pm, Monday to Friday.

Qualifications

• Minimum 12 months' experience in a customer contact centre or call centre environment.
• Strong customer service and problem-solving skills.
• Experience using Microsoft Office applications and customer databases.
• Excellent communication skills with the ability to engage confidently over the phone and via email.
• Strong attention to detail and ability to manage multiple priorities

Responsibilities

• Respond promptly to customer enquiries via phone, email and web channels
• Support prospective residents, clients and families by connecting them with the appropriate services and teams
• Convert enquiries into qualified leads and support occupancy and service growth objectives
• Assist with HR and payroll enquiries, Financial Wellbeing referrals and reception support activities
• Deliver a professional, empathetic and customer-focused experience at every interaction

Skills

Customer service

Problem solving

Communication skills

Multitasking

Tools

Genesys Cloud

CRM systems

Job description

Anglicare Sydney is seeking a Customer Response Consultant to join our Customer Contact Centre team on a 12-month max-term, full-time basis. You’ll handle multi-channel enquiries with empathy, connecting customers and families with the right Anglicare services.

The role requires at least 12 months in a customer contact centre, strong communication, problem-solving and data-entry skills, and experience with Microsoft Office and CRM systems. Hours are 9:30am–5:30pm, Monday to Friday.