Premium Concierge & Customer Experience Specialist

Avis Budget Group; Melbourne; On-site; AUD 39,000 - 47,000; Full time

Benefits offered by this job

Competitive pay + loadings + bonuses

Wellbeing program (life insurance,健康?—

Perkbox access

Employee discounts on car rentals

Mental health support (EAP)

Comprehensive training

Job summary

Avis Budget Group is hiring a Concierge / Customer Service Specialist to deliver exceptional service at Melbourne Airport. You’ll be the front-line experience specialist for premium customers, guiding them from rental to return and ensuring a seamless, personalised experience.

Join a supportive team with a rotating roster (weekends/evenings) and a comprehensive onboarding program. You’ll use rental software to manage bookings, communicate clearly, handle inquiries, and contribute to a culture of

Qualifications

• Must have a full Australian driver’s licence.
• Available to work a rotating roster (weekends, evenings, public holidays).
• At least 1 year of experience in customer service, retail or hospitality.
• Excellent written and verbal communication; strong customer service mindset.
• Ability to work in a fast-paced environment and follow procedures.

Responsibilities

• Be the front-line experience specialist for premium customers from rental to return.
• Coordinate vehicle pick-up and drop-off and address inquiries promptly.
• Verify rental details, inspect vehicles, and assist with luggage as needed.
• Communicate clearly with customers using rental systems to manage bookings.

Skills

Customer service

Interpersonal skills

Communication skills

Attention to detail

Fast-paced environment

Tools

Rental software

Job description

Concierge / Customer Service Specialist (Full-Time)

Are you someone who takes pride in delivering exceptional service and creating memorable customer experiences? If you thrive in a fast-paced environment where attention to detail and people skills make all the difference, we want you on our team. Become a valued member of our enterprise and feel appreciated for your hard work!

What You’ll Do:

You will act as the front-line experience specialist for our premium customers, ensuring a seamless, personalised rental experience from rental to return.

Clear communication and coordination with the customer for vehicle pick-up and drop-off whilst addressing all customer inquiries, requests and concerns in a timely manner. You will also confirm all rental verification is accurate and complete, inspect the rental vehicle and assist with the customer's luggage.

💰Competitive hourly rate + loadings + performance bonuses

🧘Wellbeing programincluding life insurance, discounted health cover & superannuation options

🎁 Access toPerkbox– discounts on retail, fitness, cinema, and more

🚗Employee discountson car rentals across Avis Budget Group

🧠24/7 Mental Health Supportvia Employee Assistance Program (EAP)

📚Comprehensive trainingto help you succeed and grow

What We’re Looking For:

• Afull and valid Australian driver’s licence
• Availability to work arotating roster(including weekends, evenings, and public holidays)
• At least 1 year's experience incustomer service, retail or hospitality
• Strong customer service and interpersonal skills and takes pride in delivering exceptional service and creating memorable customer experiences.
• Ability to work in afast-paced environmentwhile delivering exceptional service.
• Comfortable usingcomputer systemsto manage bookings and rental information.
• Excellent written and verbal communication skills
• Strong attention to detail and ability to follow procedures

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

Melbourne AirportVictoriaAustralia

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