Airport Car Rental Concierge — Customer Experience Pro

Everything Fleet; Melbourne; Sur place; AUD 30 000 - 39 000; Plein temps

Avantages offerts par ce poste

Employee reward & recognition program

Discounted staff vehicle hire rates

Full uniform provided

Résumé du poste

Everything Fleet is seeking a Customer Service Superstar to join our Melbourne Airport team, delivering front-line customer service and reservation support with a focus on first-class interactions.

The role is full-time, operating Monday to Sunday from 7am to 10pm, with flexibility for public holidays and extra hours as required. A supportive, close-knit team offers opportunities for career progression.

Qualifications

• Valid Open Driver’s Licence with no restrictions and a good driving record.
• MR or HR licence is highly regarded.
• Reliable transport to get to and from work.
• Demonstrated experience in a similar role is preferred but not essential.
• Strong Attention to Detail.
• Good Time Management.
• Clear Communication Skills.

Responsabilités

• Meet and greet customers warmly and provide high quality service throughout the rental check-in and check-out process.
• Escort customers to their vehicle and conduct a pre-rental inspection.
• Complete rental agreements with accuracy and capture pre and post rental photos.
• Liaise with operations, detailing and fleet teams to ensure cars are prepared on schedule.
• Assist customers with bookings, extensions and amendments.
• Conduct daily inventory checks to ensure all vehicles are accounted for.

Connaissances

Valid driver’s license

Customer service

Attention to detail

Time management

Clear communication

Description du poste

Everything Fleet is seeking a Customer Service Superstar to join our Melbourne Airport team, delivering front-line customer service and reservation support with a focus on first-class interactions.

The role is full-time, operating Monday to Sunday from 7am to 10pm, with flexibility for public holidays and extra hours as required. A supportive, close-knit team offers opportunities for career progression.