Member Experience Specialist - Gym Frontline

Virgin Active; Sydney; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Free gym membership

Discounted personal training

Flexible working options

Paid parental leave

Wellbeing support

Job summary

Virgin Active Zetland is hiring for a full-time club front-of-house role focused on delivering extraordinary member experiences. You’ll be the face of the club, welcoming guests and supporting the team to ensure high standards across every interaction.

The role emphasizes a premium, welcoming environment, and is ideal for someone with >1 year of relevant experience, who thrives in fast-paced hospitality or fitness settings. Flexible schedules are mentioned.

Qualifications

• You have >1year of relevant experience and flexibility to work a non-traditional schedule.
• You may also have some fitness, retail or hospitality experience.
• You’re pure heart. You show up with care, kindness and respect.

Responsibilities

• You are on the frontline of the member experience. You show up, take ownership and deliver your role to a high standard — supporting your team, your manager and your club to perform at its best.
• You deliver premium, welcoming, and consistent club experiences for every member, every time.
• You manage reception flow, check-ins, bookings, and member inquiries to ensure a seamless journey.

Job description

Virgin Active Zetland is hiring for a full-time club front-of-house role focused on delivering extraordinary member experiences. You’ll be the face of the club, welcoming guests and supporting the team to ensure high standards across every interaction.

The role emphasizes a premium, welcoming environment, and is ideal for someone with >1 year of relevant experience, who thrives in fast-paced hospitality or fitness settings. Flexible schedules are mentioned.