Pre-Construction Customer Experience Specialist

Marble Group; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Onsite parking provided

Job summary

Marble Group is seeking a Customer Service Administrator to join their growing Southwest Sydney team. You will manage the customer experience through pre-construction and coordinate the end-to-end workflow, acting as the main contact for stakeholders.

The ideal candidate has 5+ years in a similar role within a home builder setting, strong administrative skills, and a proactive, team-oriented attitude to support a busy, customer-focused process.

Qualifications

• Minimum 5 years experience as a Customer Service Officer or Pre-Construction Administrator in a Home Builder environment.
• Strong attention to detail and robust administrative skills.
• Ability to multi-task and work within a team or autonomously.
• Excellent written and verbal communication skills.
• Self-motivated, energetic and positive attitude.

Responsibilities

• Be the point of contact for internal and external stakeholders throughout pre-construction.
• Manage all aspects of the pre-construction phase, including coordinating permits with the internal Permits Officer.
• Coordinate the end-to-end pre-construction workflow and customer experience.
• Support a thriving residential building business through accurate administration and timely responses.

Skills

Time management

Customer service

Attention to detail

Administrative skills

Multi-tasking

Team player

Verbal communication

Self-motivated

Positive attitude

Onsite parking

Tools

Microsoft Office Suite

Job description

Marble Group is seeking a Customer Service Administrator to join their growing Southwest Sydney team. You will manage the customer experience through pre-construction and coordinate the end-to-end workflow, acting as the main contact for stakeholders.

The ideal candidate has 5+ years in a similar role within a home builder setting, strong administrative skills, and a proactive, team-oriented attitude to support a busy, customer-focused process.