Practice Manager

Pacific Smiles Group; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Permanent full-time position

Competitive salary with career growth

Ongoing training and leadership dev.

Support from regional and national ops

Job summary

Pacific Smiles Group is seeking a hands-on Practice Manager for our Cheltenham dental centre in Melbourne. The 3-chair site focuses on general dentistry and serves the local community with accessible care.

The role is ideal for an experienced people leader or Senior DA aiming to step into management, with regional and national support to develop leadership capabilities in a fast-paced environment.

Qualifications

• Experience leading teams in dental or healthcare operations.
• Proven ability to manage rosters, patient flow and centre presentation.
• Strong leadership and communication skills with coaching capability.
• Commitment to patient-focused care and high service standards.

Responsibilities

• Lead, mentor and motivate your team to deliver an exceptional patient experience.
• Manage rosters, appointment scheduling, patient flow and centre presentation.
• Support dentists to deliver efficient, high-quality general dental care.
• Ensure compliance with clinical and operational policies and procedures.
• Monitor KPIs and identify opportunities for improvement.
• Partner with Regional Manager on business goals and centre growth.

Skills

People leadership

Operations management

Roster management

Patient experience

Team coaching

Job description

We're looking for an enthusiastic and hands-on Practice Manager to lead our established Cheltenham dental centre. With 3 chairs and a strong focus on general dentistry, this centre provides quality, accessible care to the local community.

This is an ideal opportunity for an experienced people leader or a Senior Dental Assistant or Assistant Practice Manager ready to step up. You'll be supported by your Regional Manager and national teams to develop your leadership skills and make your mark in a rewarding, fast-paced environment.

Practice Manager Cheltenham
3-chair centre | Westfield Southland
Full-time leadership role | Supportive, established team | Grow your leadership career

What we offer

• Permanent full-time position (Monday to Friday roster)
• Established 3-chair centre providing general dental services
• Competitive salary package with career progression opportunities
• Friendly, community-focused team and loyal patient base
• Ongoing training, coaching and leadership development
• Support from experienced regional and national operations teams
• A growing national network offering long-term career pathways

About the role

As Practice Manager, you'll take responsibility for the daily operations of the Cheltenham centre, ensuring a positive and professional environment for both patients and your team.

You'll:

• Lead, mentor and motivate your team to deliver an exceptional patient experience every time
• Manage rosters, appointment scheduling, patient flow and centre presentation
• Support dentists to deliver efficient, high-quality general dental care
• Ensure compliance with clinical and operational policies and procedures
• Monitor key performance metrics and identify opportunities for improvement
• Partner closely with your Regional Manager on business goals, team development and centre growth

This role combines hands-on operational management with genuine people leadership - ideal for someone who thrives on variety, teamwork and making things run smoothly.

About you

You're approachable, organised and team-oriented - the kind of leader who leads by example and knows how to bring out the best in others. You take pride in your centre, care about your patients, and love creating a positive environment for your team.

You'll also bring:

• Experience in dental or healthcare operations - as a Practice Manager, Senior DA, or team leader
• Confidence managing the daily operations of a busy centre
• Strong leadership and communication skills, with the ability to coach and develop others
• Excellent organisational skills and attention to detail
• A proactive, solutions-focused mindset and willingness to roll up your sleeves
• A genuine passion for patient care and teamwork

Why join Pacific Smiles?

At Pacific Smiles, we're building a network of centres that deliver quality, accessible, and patient-focused dental care across Australia. Our Practice Managers are supported by dedicated regional and national teams, and have access to the tools, resources and training they need to succeed.

Join us at Cheltenham and take the next step in your leadership journey, supported, valued, and set up for success.