Practice Manager

IPN Medical Centres; Willoughby City Council; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Annual bonus

Flexible working arrangements

Flare employee benefits platform

Job summary

IPN Medical Centres is seeking a Practice Manager to lead the operations of a busy medical centre at Neutral Bay, within Big Bear Shopping Centre. You will manage 10+ receptionists and nurses and work closely with over 15 doctors to uphold high-quality patient care.

The role requires hands-on leadership, initiative, and a focus on continuous improvement to enhance patient experience and practice performance within the Sonic Healthcare network.

Qualifications

• Leadership experience in a medical practice or healthcare environment.
• Ability to lead, coach and develop teams.
• Proven ability to build trusted relationships with doctors, patients and stakeholders.
• Business and financial acumen with experience managing practice performance, debtors, banking and reconciliations.
• Knowledge of Medicare processes and applications.
• Strong problem-solving, planning and organisational skills.

Responsibilities

• Lead operations of a medical practice to deliver high-quality service.
• Manage a team of 10+ receptionists and nurses and collaborate with 15+ doctors.
• Foster a positive, collaborative team culture and drive operational excellence.
• Identify opportunities to enhance patient experience and business outcomes.
• Support day-to-day management with 2IC backup.

Skills

People leadership

Relationship building

Problem solving

Planning & organisation

Growth mindset

Job description

Based at Neutral Bay Medical Centre, located within Big Bear Shopping Centre

Conveniently located with easy access to public transport, with a bus stop located directly outside the shopping centre.

About the role

The Practice Manager plays a key role in leading the operations of a successful and well-established practice, ensuring the delivery of high-quality service to doctors, patients, and the broader practice team.

The role is responsible for leading a team of more than 10 receptionists and nurses while working closely with over 15 respected and established doctors to support the ongoing success of the practice. The Practice Manager is supported by dedicated 2IC support, enabling a collaborative leadership approach and providing assistance with the day-today management of the practice.

As a hands-on leader, the Practice Manager fosters a positive and collaborative team culture, drives operational excellence, and supports the achievement of practice goals. The successful candidate will demonstrate initiative, a growth mindset, and a commitment to continuous improvement, proactively identifying opportunities to enhance patience experience, team performance, and business outcomes.

This is an opportunity to make a meaningful impact within a practice that is committed to delivery outstanding care and service to its local community.

Skills & experience

Previous leadership experience in a medical practice or healthcare environment.

Strong people leadership skills, with the ability to lead, coach and develop teams.

Proven ability to build trusted relationships with doctors, patients and key stakeholders.

Business and financial acumen, with experience managing practice performance, debtors, banking and reconciliations is highly advantageous.

Knowledge of Medicare processes and applications is highly desirable.

Strong problem-solving, planning and organisational skills, with the initiative to identify opportunities and implement practical solutions.

What we offer

• A welcoming, supportive and collaborative team environment.
• Participation in the Practice Manager Incentive Plan, with the opportunity to earn an annual bonus.
• Flexible working arrangements to support work-life balance.
• Access to exclusive employee discounts and savings through our employee benefits platform, Flare.
• Fitness Passport membership, providing access to more than 1,600 fitness facilities across Australia for you and your immediate family.
• Ongoing career development and progression opportunities within IPN and the broader Sonic Healthcare network.
• Paid parental leave.
• Access to our Employee Assistance Program for you and your immediate family members.
• Access to Sonic Healthcare corporate health insurance plans.
• Employee discounts of up to 20% at Artisan Aesthetic Clinics.
• Recognition and rewards through our service milestone recognition program.

About IPN

IPN Medical Centres support the Australian community, operating over 140 Practices across the country and providing over 10 million patient consultations each year. IPN forms part of Sonic Healthcare, a leading global healthcare company headquartered in Australia.

We are an equal opportunity employer and committed to creating a diverse and inclusive environment which reflects the community we serve.